Customers about Add-in Express support service
Add-in Express™ Support Service
What customers say about our support service
We have found the support to be extraordinary!
We have found the support to be extraordinary. They REALLY know their stuff. The forums have been very helpful and response on the few questions we have asked has been immediate and complete with project examples. Our success is largely due to Add-in Express. Overall, an essential tool for Office developers, quite simply the only choice in Office add-in components. Thanks to the team at Add-in Express! Read more...
Bruce Dyason, CEO
Top-quality support is just an email away
Because Add-in Express is so well written and documented, we've not needed much technical support, but on those rare occasions where we have the Add-in Express team has always exceeded our expectations. Our development team is small and it's comforting to know that if we hit any roadblocks with our add-in development that top-quality support is just an email away.
Joe Zuffoletto, President
Even more vital was the premium support we received from the entire Add-in Express team
Add-in Express was absolutely vital to the success of our Microsoft Office platform solution. Even more vital was the premium support we received from the entire team at Add-in Express. Every member of Add-in Express is incredibly experienced, knowledgeable and will go to any lengths to help you resolve any issues. Unlike many other 3rd party products, the Add-in Express support team gives real solutions – not off-the-cuff responses that waste your valuable development schedule. Read more...
Charles Steinhardt, CEO
Best of all is not that it is working flawlessly. The support level is outstanding!
Add-in Express makes it easy for you to develop and deploy your add-ins. Best of all it makes fun using the great interface. But best of all is not that it is working flawlessly. The support level is outstanding! The support team wants to help you every time you contact their support department.
Thomas Wetzel, CEO
Add-in Express support team was quick to lend a helpful hand
When we did run into issues, the Add-in Express support team was quick to lend a helpful hand. And the Add-in Express forums have also become one of our primary sources of reference for Office-related development, answering questions that we have not found answered elsewhere. Office development documentation is notoriously sketchy, but the Add-in Express library (and documentation) replaces most of the information needed to develop Office add-ins.
Martin Kirsten, Software Developer
I know that my query will be dealt with promptly, accurately and with great courtesy
Add-in Express components make developing with Outlook and the rest of the Office Suite just about as easy as it could be. Yes, you still have to understand the Office Suite's occasionally rather unintuitive object models, but the support team are absolutely superb in helping you on your way (have a look at the forums and see how quickly most questions get answered and resolved). With some vendors support you always wonder if you’re going to get a response and how useful it will be – but with Add-in Express I have absolutely no concerns that my query will be dealt with promptly, accurately and with great courtesy. Read more...
Add-in Express staff provide some of the best technical support in the business
As Technical Architect and Lead Developer for the Vancouver Organizing Committee for the 2010 Olympic Winter Games (VANOC), I successfully used Add-in Express for Microsoft Office and VCL for the client-side portion of the Information Management System (IMS). The project was a success and delivered on time and within budget due in no small part to the ease of use and stability of the Add-in Express components.
Doug Filteau, President and Principal Consultant
I really appreciate the superb customer support from Add-in Express
Furthermore, programming for the Office system is prone to encounter many glitches because controlling a third party system such as Office is a complex task. For that reason I really appreciate the superb customer support from the team at Add-in Express. They solve any issue reported to them in hours and they help locate errors caused by differences in Office versions and undocumented "features" in the various Office programs. Read more...
Manuel Onate, Founder and owner
Add-in Express support responded the day after and there it was: my first Excel add-in!
My employer was skeptical, but I decided to give it a go and indeed, it was just as simple as that! I knew I was on the right track with these components but ran into a minor problem, so I contacted Add-in Express Customer Support, who responded the day after with as little as a single line of code and there it was: my first Excel add-in, which saved me hours and hours of work! Read more...
Paul van Bommel, Head of the management department
If there is a company keeping its word, it is Add-in Express
But what really makes Add-in Express stand out is the excellent support! The FAQs are always up to date and are complemented by a huge number of great and well documented demos. If this does not help, any type of question will find an excellent answer in the forum. If even this does not help, you will get individual and intensive support by email. Far too often good support is only an empty promise, but if there is a company keeping its word, it is Add-in Express. Read more...
Stefan Dörhöfer, CEO
I hope we manage to match your level of service for our own customers - its truly awesome
Davton have been creating custom business solutions for Microsoft Outlook for a number of years. Since discovering Add-in Express, we have been able to focus on the business end of the process and not worry about the actual integration.
We love ClickTwice installation, and your forum is invaluable. I hope we manage to match your level of customer service for our own customers - its truly awesome.Read more...
David Tongeman, Director
This is how support should be!
Premium support from Add-in Express has been incredible, every problem we have had has been solved within a very short time-frame. New ideas and improvements have been considered and implemented quickly, it is great that they actually listen and respond to customers. This is how support should be! Read more...
As good as your prodct is, your support is even better!
As good as your prodct is, your support is even better. Andrei Smolin is both knowledgable and patient. He is the reason I am and will continue to be your customer. I have run software development companies for over twenty years and know great customer support and solid code is the only way to go. Your company scores high marks in both areas.Read more...
Michael Smith, CEO
Your team do fantastic work
I just have to say that the Premium Support Service Subscription is one of the best support functions I have ever come across. Your team do fantastic work, with both the product but also supporting it with samples. Just thought you should know.Your team do fantastic work Read more...
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