Add-in Express - frequently asked questions

Frequently asked questions

On this page you will find the most frequently asked questions about Add-in Express products, pricing, licensing, and the purchase process in general. Hopefully, our answers the will clarify some of the terms contained in the Add-in Express license agreement and other issues. If you have any questions that are not answered here, please do let us know.

Licensing

Purchase process

Upgrades

Technical support service

Trial versions and money back guarantee

Discounts

Licensing

What is included in a product?

Each Add-in Express product is available in two or three subscriptions: Standard, Professional and Premium. Each Subscription includes a developer license and subscription to technical support and updates (minor or minor and major, depending on your subscription). A subscription may also include some other services, please see the Subscription comparison table for more information.

For example, Add-in Express for Office and .net, Professional includes a developer license, 12-month subscription to technical support service, and 12-month subscription to all updates.

For the full list of features and services included in each subscription, please see the "Feature matrix" page of the corresponding product:

To the top of the page

Must I pay for updates as new versions of the product are released?

During the term of your subscription, you get minor or all updates for free, depending on your product and subscription.

The current versions of Add-in Express for Microsoft Office and .net, Add-in Express for Microsoft Office and VCL, Add-in Express Regions for Microsoft Outlook and VSTO, and Security Manager for Microsoft Outlook include 12 months of free updates (minor and major).

In the previous versions and other products, the Standard subscription includes 12 months of free minor updates, Professional and Premium include 12 months of free minor and major updates.

Please see the Subscription comparison table for more details.

If your subscription is expired, you need to renew it to get the latest version. Subscription renewal is 50% of the full price. Please check out the renewal pricing here.

To the top of the page

Is your license on a per-developer basis?

Absolutely right. Each developer who uses Add-in Express product must obtain a license. With this license, the developer can install the product on a primary machine and a portable / laptop.

To the top of the page

Do you provide site / team / corporate licenses?

Yes, we have a flexible system of discounts for team and enterprise licenses. Please tell us how many developers are supposed to work with our products, and we will advise you on the license that best suits your business needs.

To the top of the page

If there is someone at my company who occasionally backs me up in my job. Must we purchase an additional license for that person as well?

Yes, you need an additional license. All our products are licensed for a developer seat, that is why you need to purchase a license for that person.

To the top of the page

Can I install the product on 2 machines, e.g. a desktop in the office and a laptop or a home desktop?

Absolutely right.

To the top of the page

I have a build server. Do I have to purchase a license to the software for a build machine?

If no development is performed on the build machine and its sole purpose is to generate actual builds of your products, then no, you do not need to purchase a separate license for the build machine. If however a developer uses the build machine for active development and this developer does not have a valid license to the products, then yes, he or she must acquire a license to said product.

To the top of the page

Do I have to pay you royalties if I use the Add-in Express product to develop my application?

No, you don't. All Add-in Express products are royalty free.

To the top of the page

I plan on modifying your source code. Can I do that and redistribute the modified libraries?

You can modify our source code for internal purposes of your company only, naturally if your subscription is delivered with the source code. This does not apply, however, to situations when you want to modify our code to create any tool, redistributables, or software product that directly or indirectly competes with Add-in Express. Such modifications are not allowed. Please consult our EULA for more information.

To the top of the page

Can I transfer my license to another person or organization?

Yes. Please contact us with your order number or license key and we will promptly arrange the transfer.

To the top of the page

Purchase process

How quickly is the software delivered?

The delivery is instant for credit card transactions. You will receive a confirmation e-mail with a download link and license information once your order is processed, normally it takes just a few minutes. If you use other methods of payment (PayPal, check, PO), the product will be delivered upon receipt of your payment.

To the top of the page

What forms of payment do you accept?

The following payment methods are accepted: credit cards, certified check, PayPal and PO.

To the top of the page

What forms of currency do you accept?

We accept any currency that can be converted to USD :-) All prices are listed in U.S. Dollars and Euro, but you can also pay in your local currency if your bank converts your money to USD, EUR, Australian Dollars, Canadian Dollars, Japanese Yens, Pound Sterling or Swiss Francs.

To the top of the page

Help! I have a trouble with placing my order.

If you are having difficulties placing an order online, please contact us and we will help you complete the purchase process.

To the top of the page

Subscription renewals and upgrades

What sorts of upgrades are available?

We provide 2 types of upgrades:

  1. Subscription renewal. An expired subscription can be renewed at any time. A new subscription will start on the renewal date. An upgrade to the latest version is included with a renewal. Subscription renewal costs 50% of the full price. Here is the Subscription renewal page.

  2. Cross-subscription upgrade. You can upgrade to a higher subscription of the same product (e.g. from Standard to Professional or Premium) for the difference in price. This offer is valid only for new licenses (not renewals) and only during the first 60 days from the purchase date. After that period, you can upgrade to a higher subscription at the regular renewal price.

I have purchased one of your products in the past, and would like to upgrade my product. How can I do this?

Simply renew your subscription and you will be automatically upgraded to the latest version.

To the top of the page

If I purchase a certain subscription now, can I upgrade to a higher subscription later?

Yes. You can do it by paying the difference between the cost of your current subscription and the cost of the higher subscription. For example, if you purchase the Add-in Express for Office and net, Standard subscription($349.00) now and want to upgrade to Professional ($449.00) later, you will have to pay $100.00.

Please note, cross-subscription upgrades are available only for new subscriptions (not renewals) and only during the first 60 days from the purchase date.

To the top of the page

Are upgrades available from any previous version?

Absolutely right.

To the top of the page

Are upgrades available from a different edition of the same product?

Yes. For example, you can cross-grade from any previous Add-in Express for Office and VCL to the current version of Add-in Express for Office and .net with our regular 50% upgrade discount. Just select the needed product on our upgrade page and enter your current license key, it will be accepted.

To the top of the page

Are there upgrades available once the product has been discontinued?

Yes. All existing customers can upgrade to the most recent version of the discontinued product or to the latest version of a similar product, if any. For example, when Add-in Express for Office and VSTO was discontinued, its customers could upgrade to the last version of that product or to the latest version of Add-in Express for Office and .net at the same price.

To the top of the page

Are renewal prices the same before or after expiry?

They are absolutely the same.

To the top of the page

Is there any time limit for renewing my expired subscription?

No time limit. You can purchase a renewal any time.

To the top of the page

In case of a late renewal, when does a new subscription start?

A new subscription commences on the renewal date.

To the top of the page

Technical support service

Is support included with my purchase?

Yes, each Add-in Express product includes a subscription to technical support service.

To the top of the page

What is a Technical Support Service subscription?

We provide a flexible and cost-efficient choice of three support levels to match your needs. Please see the Subscription comparison table for a full list of options and services included with each subscription.

To the top of the page

Are there subscription renewals available?

Yes. If your subscription has expired but you want to continue using our technical support service and other benefits, you can renew your subscription at half of a new subscription price. Here is the subscription renewal page.

To the top of the page

Can I continue to use the product once my Technical Support subscription expires?

Yes. You can continue using the purchased version of the product. You will not, however, be getting technical assistance and updates.

To the top of the page

Trial versions and money back

How can I get a trial version?

We do not have trial versions of our products. Instead, we offer the unconditional 30-day money back guarantee which makes an order absolutely risk-free for you. If, for any reason, you are not happy with our product, just let us know within 30 days and we'll refund your money in full, no questions asked.

In some cases we can provide a fully-functional time-limited version on request. If you feel this is your case, please contact us. We do not guarantee, however, that we will give this version to you, the final decision is at the sole discretion of the Add-in Express Company.

To the top of the page

Is there a money back guarantee?

All our products come with the unconditional 30-day money back guarantee. If you are not happy with any of our products, just let us know within the first 30 days from your purchase, and you will get a no-questions-asked refund. See how our money back guarantee makes the purchase absolutely risk-free for you.

Note.We do not provide refunds for products delivered with source code. Here is a list of non-refundable products.

To the top of the page

Discounts

Do you provide any discounts?

Yes, we provide a 50% educational discount for educational organizations and students. Please visit our Discounts and special offers page for more information.

To the top of the page