Add-in Express: Premium Support Service Area

Current Versions

  • Add-in Express .NET Edition - v. 2.1
  • Add-in Express VCL Edition  - v. 2.2
  • Outlook Security Manager .NET Edition - v. 1.1
  • Outlook Security Manager VCL Edition  - v. 1.1
  • Outlook Security Manager ActiveX Edition  - v. 1.1

Premium Support Service Options

  • Free upgrades to any new minor version;
  • Free upgrade to any new major version;
  • Technical support via email, forums, and Windows/MSN Messenger or ICQ;
  • Extended help in COM development and host application object models;
  • Demo examples and source code parts developed by user request;
  • Reviewing your source code (including Delphi, Delphi.NET, VB.NET, VC++.NET, C# and J#), fixing or pointing on the problems;
  • Patches, fixes and features by personal request;
  • Signing your NDA (if required);
  • Solution research; 
  • Direct contact to our developers;
  • Free access to all premium builds that we make between public versions;
  • Response time - the same business days.

Have a question? Feel free to ask.

On our website you can find the complete information about our products including sample add-ins with source code, the HOWTOs section, and Developer Guides and Class References. Still if you have any further questions feel free to ask us. In order for us to give you a quick and accurate solution it is necessary that you supply us with some information. Please include:

  • The problem, and how it can be reproduced (if applicable);
  • The edition and the version of our product that you use;
  • Your operating system (95, 98, 2000, ME, XP or NT) and localization;
  • Host application version, localization, and service packs that you have installed;
  • Your development tool, its version and build number;
  • Any other information you think may be helpful;
  • Your ICQ ID or e-mail address for MSN/Windows Messenger.

Please send your question to our support team or make a request to dirrect support via the form below.