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What is included
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Standard subscription
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Professional subscription
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Premium subscription
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Developer license
When your subscription expires, you can continue using the last version you obtained or are eligible to use.
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Minor updates subscription
Between major version releases we usually publish 2 or 3 large-scale updates, which include bug fixes, improvements and new features. You get all those minor updates for free.
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1 year
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1 year
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1 year
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Technical support service subscription
We'll provide help for questions regarding the functionality of our products, programming issues,
explanations of error messages, deployment, debugging and questions related to host application objects models. See the remark. |
60 days
(1 year for upgrades/renewals)
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1 year
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1 year
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Source code
With the run-time source code you get the full reference that gives you the most complete picture of Office or IE extensibility and a wealth of tips & tricks implemented in Add-in Express. If you have run-time and design-time source code you can completely rebuild our run-time assemblies and design-time tools.
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Run-time source code
(see exceptions)
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Run-time and design-time source code
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New major versions subscription
About once a year we release a new major version of the product, which contains significant improvements, and provides support for the latest versions of Microsoft Office and IE, Visual Studio or Windows. You get all new major versions released within 1 year since the date of purchase free of charge.
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1 year
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1 year
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Participation in beta programs subscription
Normally, our every major release is preceded by 2 or 3 betas. Due to your participation in our beta testing program, you can ensure the compatibility of your project with upcoming releases of Microsoft Office, IE, Outlook Express, Visual Studio or Windows, as well as suggest that we add some special features for your projects.
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1 year
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1 year
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Premium support service subscription
Support requests from customers with Premium subscriptions always take priority on our forums or in e-mail. We provide help for questions regarding the functionality of our products, programming issues, explanations of error messages, deployment, debugging and questions related to host application objects models. Besides that, you get screencasts, code samples, features and bug-fixes that we may create especially for you.
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1 year
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Escalation of your issues to core developers
This service allows you to directly communicate with the developers of the product that you purchased. After you send an escalation request, our developers start looking into your issue as soon as they can.
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1 year
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Code reviewing subscription
2-3 times a year we can review your code for the correct usage of Office and IE object models. You are free to send us your code with business logics removed. The result of code review is our comments pointing to problems and suggesting solutions.
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1 year
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Wide-ranging solution research service subscription
This service includes research on the possibility and ways of realization of the required functionality, creating small sample projects that illustrate the key points of the solution: UI, use of events, properties and methods of the Office or IE object model; interaction of several extensions in one project, etc.
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1 year
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