add-in not loaded in some cases

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add-in not loaded in some cases
 
Mimi Yang




Posts: 120
Joined: 2010-02-01
Company does not want to upgrade the loader for this release.

happens on 2 pcs, win XP / win 7 with Outlook 2007

The add-in loader log looks like:
Add-in Express Loader Log File: 08/18/2010 12:14:51

Startup directory: C:\Program Files (x86)\CounterPath\BFO\
Loader version: 4.4.1920
------------------
12:14:51 10260 6724 Start.
12:14:51 10260 6724 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{A0642C9D-33EF-4848-8950-C718E485F262}'
12:14:51 10260 6724 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{A0642C9D-33EF-4848-8950-C718E485F262}' is closed.
12:14:51 10260 6724 Forwarding call to the mscoree.dll.
12:14:51 10260 6724 The mscoree.dll has been loaded successfuly.
12:14:51 10260 6724 Getting the address of the DllGetClassObject function.
12:14:51 10260 6724 Success.
12:14:51 10260 6724 Calling the DllGetClassObject function of the mscoree.dll.
12:14:51 10260 6724 Success.

eof.

The right ones look like:
Add-in Express Loader Log File: 08/11/2010 15:14:25

Startup directory: C:\Program Files\CounterPath\BFO\
Loader version: 4.4.1920
------------------
15:14:25 304 2708 Starting the add-in registration process.
15:14:25 304 2708 Getting the latest CLR version.
15:14:25 304 2708 The latest CLR version is 'v4.0.30319'.
15:14:25 304 2708 Loading CLR: v4.0.30319.
15:14:25 304 2708 The CLR v4.0.30319 has been initialized successfully.
15:14:25 304 2708 Creating a new domain setup.
15:14:25 304 2708 Success.
15:14:25 304 2708 Getting the add-in directory.
15:14:25 304 2708 Success. The directory is 'C:\Program Files\CounterPath\BFO\'
15:14:25 304 2708 The configuration file is 'C:\Program Files\CounterPath\BFO\app.config'
15:14:25 304 2708 The 'shadow copy' is disabled.
15:14:25 304 2708 Creating a new application domain.
15:14:25 304 2708 Success.


Please advise ASAP
Posted 18 Aug, 2010 17:47:25 Top
Alexander Solomenko




Posts: 140
Joined: 2009-02-27
Hi Mimi,

Don't worry.
The AdxLoader effects the loading of the Addin only, and does not effect the functioning.
So if your Addin loads and works fine, don't do anything.
Regards,
Aleksandr Solomenko
Posted 19 Aug, 2010 07:20:43 Top
Mimi Yang




Posts: 120
Joined: 2010-02-01
Sorry, for the case 1, the addin does not load.

For the case 2 (there are more logs after what I pasted here), the add-in is loaded fine.
Posted 20 Aug, 2010 16:58:22 Top
Alexander Solomenko




Posts: 140
Joined: 2009-02-27
Hi Mimi,

Sorry, I am afraid, I can understand if everything is OK?
Or, please, reformulate the question.
Regards,
Aleksandr Solomenko
Posted 23 Aug, 2010 05:59:13 Top
Mimi Yang




Posts: 120
Joined: 2010-02-01
a customer add-in developed with ADX. The add-in is not loaded on two computers.
On those computers, the adxloader.txt looks like following
Loader version: 4.4.1920
------------------
12:14:51 10260 6724 Start.
12:14:51 10260 6724 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{A0642C9D-33EF-4848-8950-C718E485F262}'
12:14:51 10260 6724 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{A0642C9D-33EF-4848-8950-C718E485F262}' is closed.
12:14:51 10260 6724 Forwarding call to the mscoree.dll.
12:14:51 10260 6724 The mscoree.dll has been loaded successfuly.
12:14:51 10260 6724 Getting the address of the DllGetClassObject function.
12:14:51 10260 6724 Success.
12:14:51 10260 6724 Calling the DllGetClassObject function of the mscoree.dll.
12:14:51 10260 6724 Success

But the add-in does not show up. I post the normal loader's log file in the 2nd part of my original post as well.
Posted 23 Aug, 2010 11:01:04 Top
Eugene Astafiev


Guest


Hi Mimi,

I would recommend replacing the adxloader.dll with a new one. You can find it on http://www.add-in-express.com/downloads/adxloader.php.

Moreover, we don't support Add-in Express 2008 anymore. Please use the current version - http://www.add-in-express.com/add-in-net/. It contains a lot of bug fixes since our team released Add-in Express 2008.
Posted 24 Aug, 2010 08:52:17 Top