Slow/ delayed key responses in Office Applications

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Slow/ delayed key responses in Office Applications
 
Sharad Patel




Posts: 30
 Joined: 2008-04-17
I have an Office add-in created with Add-In Express Standard for .Net 2008 - version 4.4.1913.2005.

My issue is that with the add-in running, my users are reporting slow/delayed keyboard responses. I have been able to replicate this in Outlook 2007. To do this, create a new email, type into the body some text like this:

AA
BB
CC
DD

now, if I type a period (.) at the end of the BB line and then immediately press the down arrow key there is often no response and I have to do it twice. I can repeatedly re-produce this - if I disable my add-in and repeat the same test - the keyboard responses are immediate. I know this is not scientific but it was enough to illustrate the issue. I have also noticed other slow keyboard issues in MS Word and Excel with the add-in running. My add-in itself is not doing anything with the keyboard, or doing anything that relies on a timer to execute code in the background. I am also not using the keyboard short-cuts.

I read a post about 'Slow Outlook' from a couple of years back and that talked of a Watcher process in add-in express - is there a timer process being run by add-in express?

Regards,
Sharad Patel


Posted 27 Apr, 2009 08:34:32 Top
Sharad Patel




Posts: 30
 Joined: 2008-04-17
UPDATE
======

I have been able to replicate this using one of your example add-ins, InspectorFormAndUserProperty is the name of the example.

Regards,
Sharad Patel
Posted 27 Apr, 2009 08:50:49 Top
Andrei Smolin


Add-in Express team


Posts: 18833
 Joined: 2006-05-11
Hello Sharad,

Thank you for pointing to the sample add-in project. I'll try to reproduce the issue using Add-in Express for Office and .NET 4.4.1913 and let you know about my results.


Andrei Smolin
Add-in Express Team Leader
Posted 27 Apr, 2009 09:51:41 Top
Andrei Smolin


Add-in Express team


Posts: 18833
 Joined: 2006-05-11
Hello Sharad,

I reproduce the issue with 4.4.1913 on WinXP + Outlook 2007. I can't reproduce it with 5.0.2020 (Beta 2) on Visat + Outlook 2007. I assume this issue was fixed in either Beta 1 or Beta 2. You can upgrade to version 2009; if you bought Add-in Express after 15-Dec-2008, you can upgrade for free. Or, you can wait for the release of version 2009; we will add bug-fixes to version 2008 and publish a new build for versiion 2008 soon after we release version 2009.


Andrei Smolin
Add-in Express Team Leader
Posted 27 Apr, 2009 10:53:21 Top
Aaron Robertson-Hodder




Posts: 27
 Joined: 2009-05-25
Hi,

I may be experiencing something similar using Version 2008 (4.4.3511.0) in that when composing a new message Outlook seems to use a lot of CPU (up to 50% when no Outlook user interaction of send/receive is happening) and at times, the window is slow to come back when it is not the top window.

Note that this behaviour seems to be worse since SP2 of Outlook 2007...

Do you have an eta on the updated version of 2008?

Thanks.

Aaron.
Posted 25 May, 2009 01:46:30 Top
Andrei Smolin


Add-in Express team


Posts: 18833
 Joined: 2006-05-11
Hello Aaron,

Try switching all other add-ins. If the issue persists, try creating an empty add-in reproducing the UI of your actual add-in.

Do you have an eta on the updated version of 2008?


It will be ready in 3-4 weeks. If we find the cause of your issue, we will be able to provide a fix for it.


Andrei Smolin
Add-in Express Team Leader
Posted 25 May, 2009 10:03:12 Top