Error when opening Other Users Folders

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Error when opening Other Users Folders
Object reference not set to an instance of an object. 
Matt Driver


Matt


Posts: 152
Joined: 2004-08-17
Hi

I have the following scenario that produces an error:

User A goes on holiday or out of office and deligates User B to have access to their inbox.

User B then opens User A's inbox using File > Open > Other User's Folder then selects Tanya and Inbox and OK

User B can repeated open Tanya's inbox from the shortcut


User A then returns to the office and removed permissions for user B.

User B then opens up users A's inbox from the shortcut again and recieves the follow error: Object reference not set to an instance of an object.

User B's Outlook totally hangs and needs to be killed off using task manager.

If User B uses the File > Open > Other User's Folder then selects Tanya and Inbox and OK they receive the correctly handled message:

Sergey, we have 150 users that are changing security to inbox, contact and callenders on a daily basis and they all want to use the shortcuts. Could you possibly have a look at the code for the add-in in this scenario and see if you can trap the crash in the add-in when opening a folder from a shortcut and display "Unable to display folder".

I have sent an e-mail directly to you with extra screenshots.

Thanks

Matt

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Matthew Driver

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Posted 19 Apr, 2005 06:40:42 Top
Sergey Grischenko


Add-in Express team


Posts: 7187
Joined: 2004-07-05
Hi Matt.

I know about this issue and I will try to fix it in the next build.
However I can't reproduce Outlook hanging. Probably you have the code in the ExplorerFolderSwitch event handler that causes Outlook hanging. Please check it.
Posted 19 Apr, 2005 07:27:59 Top
Matt Driver


Matt


Posts: 152
Joined: 2004-08-17
Thx, any ideas on when the next build will be ?
Posted 19 Apr, 2005 07:34:49 Top
Eugene Starostin


ADX Team
Add-in Express team


Posts: 430
Joined: 2004-04-05
Hi Matt,

I am sure we will give you this build asap.
Posted 19 Apr, 2005 07:48:29 Top