Installation error

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Installation error
 
Pascal Groulx




Posts: 9
Joined: 2006-08-01
Hi,

We have installed our add-in on many computers with success.
Unfortunately one of our users isn't able to install the add-in properly.

His environment looks like this:
Windows XP, Outlook 2003, .Net Framework 1.1,
Office 2003 PIA isnít installed on client machine (I use local reference to them, they are included into the .msi)

Here is the error we get in event viewer:

The description for Event ID ( 11001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: AnaAddInSetup -- Error 1001. An exception occurred in the OnAfterInstall event handler of AddinExpress.Install.ADXProjectInstaller. --> An error occurred during the add-in registration process., (NULL), (NULL), (NULL).

Could you point me what should I look at first?
Do we need to install .Net 1.1 before Outlook 2003 or vice versa?


Posted 12 Apr, 2007 15:46:28 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Pascal.

Does the client's PC have the latest updates for Windows and MS Office installed yet?


P.S. Note that we take up your forum requests in the order we receive them.
Besides, it may take us some time to investigate your issue. Please be sure we will let you know as soon as the best possible solution is found.
Posted 13 Apr, 2007 10:26:16 Top
Pascal G




Posts: 9
Joined: 2006-08-01
Yes..

Here is the JIT debugger info :

Error occurred in the code of Add-in Express .Net Add-in Installer Library..

Detailed technical information follows:
---
Date and Time: 4/13/2007 1:38:06 PM
Machine Name: xxxxxxx
IP Address: xxxxxxx
Current User: xxxxxxx

Application Domain: DefaultDomain
Assembly Codebase: file:///C:/Program Files/xxxxxxx/xxxxxxx/AddinExpress.Install.dll
Assembly Full Name: AddinExpress.Install, Version=2.6.1760.2003, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.6.1760.2003
Assembly Build Date: 10/26/2004 2:06:46 AM

Exception Source: AddinExpress.Install
Exception Type: System.ApplicationException
Exception Message: An error occurred during the add-in registration process.
Exception Target Site: InstallAddin

---- Stack Trace ----
AddinExpress.Install.ADXProjectInstaller.InstallAddin(addinFullName As String, adxAssemblyName As String, check As String, gac As String, regasm As String)
AddinExpress.Install.dll: N 00245 (0xF5) JIT

Any idea ?

Posted 13 Apr, 2007 16:22:15 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Pascal, please check if you've included all dependent assemblies in the setup project.
Posted 16 Apr, 2007 07:56:05 Top
Pascal G




Posts: 9
Joined: 2006-08-01
Am I supposed to deploy all theses DLLs in the GAC?

- Microsoft.Office.Interop.Outlook.dll
- Microsoft.Vbe.Interop.dll
- office.dll
- stdole.dll
- Extensibility.dll (this one is already set to be deployed to the GAC)
Posted 16 Apr, 2007 16:35:09 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Pascal.

Actually it is enought to put all of these dlls to the add-in application directory. Did you add any code to the add-in constructor?
Posted 18 Apr, 2007 08:53:47 Top