Installer Error

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Installer Error
 
Ping Chen




Posts: 3
 Joined: 2007-02-07
We just purchased Add-in-Express for .NET Premium package. When I ran the installation program, I got the following error:

Detailed technical information follows:
---
Date and Time: 2/7/2007 12:10:07 AM
Machine Name: MERCURY
IP Address: 192.168.15.100
Current User: MERCURY\Ping

Application Domain: ADXTBOInstaller.2003.exe
Assembly Codebase: file:///C:/Program Files/Add-in Express/Add-in Express 2007 for .NET Premium/Bin/ADXTBOInstaller.2003.exe
Assembly Full Name: ADXTBOInstaller.2003, Version=3.2.456.2003, Culture=neutral, PublicKeyToken=null
Assembly Version: 3.2.456.2003
Assembly Build Date: 1/15/2007 2:35:18 PM

Exception Source: ADXTBOInstaller.2003
Exception Type: System.IO.IOException
Exception Message: The process cannot access the file "C:\Program Files\Add-in Express\Add-in Express 2007 for .NET Premium\Bin\Encrypt.exe" because it is being used by another process.
Exception Target Site: DeleteFile

---- Stack Trace ----
AddinExpress.ToolbarControls.FileInstaller.DeleteFile(file As String)
ADXTBOInstaller.2003.exe: N 00072 (0x48) JIT
AddinExpress.ToolbarControls.EntryPoint.Main(args As String[])
ADXTBOInstaller.2003.exe: N 02577 (0xA11) JIT

I will be grateful if anyone can shed some lights here.

Ping Chen
i-fax.com


[QUOTE]
Posted 07 Feb, 2007 00:31:17 Top
Andrei Smolin


Add-in Express team


Posts: 18830
 Joined: 2006-05-11
To everyone that opens this topic.

In private correspondence with Ping, it appeared that he uses BitDefender antivirus software that somehow locks files installed by Add-in Express setup program. When he "disabled Virus Shield" the problem re-appears but with CheckUnit.exe. The problem was completely solved when he "turned off some background services belongs to BitDefender".

Hope this helps.
Posted 07 Feb, 2007 13:06:55 Top