SECMAN.DLL file not found

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SECMAN.DLL file not found
 
Frank van Kouterik




Posts: 5
 Joined: 2006-12-21
Just bought your security manager 2007 for Microsoft Outlook .NET
After completing the registration/activation, I get the message "The secman.dll file is not found in the 'Common Files' folder.

And the whole process reverses

Am I doing something wrong?

Regards, Frank
Posted 21 Dec, 2006 09:29:14 Top
Andrei Smolin


Add-in Express team


Posts: 18823
 Joined: 2006-05-11
Frank,

I've just found that something was wrong in the ordering process. I will send you a private e-mail in 10 minutes.

Sorry for the inconvenience.
Posted 21 Dec, 2006 10:02:46 Top
Andrei Smolin


Add-in Express team


Posts: 18823
 Joined: 2006-05-11
Frank,

I send you an e-mail some 15 minutes ago, Please check your Inbox. I'm waiting for any news from you.
Posted 21 Dec, 2006 10:39:16 Top
Frank van Kouterik




Posts: 5
 Joined: 2006-12-21
Sorry, had to go somewhere else for a while.
Yes, the problem seems to be solved.

Regards, Frank

BTW I just bought this product today.
Posted 21 Dec, 2006 13:35:44 Top
Frank Duffner




Posts: 2
 Joined: 2006-12-25
I'm facing the same problem. Is there a general solution to this?
Posted 25 Dec, 2006 10:32:57 Top
Andrei Smolin


Add-in Express team


Posts: 18823
 Joined: 2006-05-11
To Frank van Kouterik

Sorry for the inconvenience. We managed to repair the ordering process.

To Frank Duffner.

I'm facing the same problem. Is there a general solution to this?


In your case, this problem arises because you use the Outlook Security Manger license key to install and activate Security Manager 2007 for Microsoft Outlook.

We provide a 60% discount for upgrading from OSM, Developer to SM.2007, Standard (the final price is US$ 60). You can get the discount at http://www.add-in-express.com/outlook-security/check-key.php?prod=1 where you will be prompted for your OSM licence key. If you have any problems with this, please contact me either using the link at the left of this message or addressing to Sales Department on the page I've just mentioned.

Andrei Smolin
Add-in Express Team Leader
Posted 28 Dec, 2006 05:11:30 Top
Frank Duffner




Posts: 2
 Joined: 2006-12-25
Just completed the installation after buying the upgrade. Thanks for reply.
Perhaps you could change the error message to tell customers that their old license key is not valid.
Again thx for the quick reply.
Posted 29 Dec, 2006 08:45:58 Top