Uninstall fails when Admin doesn't have an Outlook Profile

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Uninstall fails when Admin doesn't have an Outlook Profile
 
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Kathrin Fischer




Posts: 2
 Joined: 2024-02-13
We are distributing our Office365-AddIn automatically via a MSI-package.

The Admin-Account used for this operation, doesn't have an Outlook Profile.
When doing an quiet Uninstall - it fails. Without quiet-parameter, the 'Welcome to Outlook' - Window appears.

Does anyone have an idea why this happens?

Thanks in advance.
Posted 28 Feb, 2024 08:38:43 Top
Andrei Smolin


Add-in Express team


Posts: 18833
 Joined: 2006-05-11
Hello Kathrin,

The custom action executable, adxregistrator.exe, allows specifying a log file. Could you please create such a log file to check what causes the fail?

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Feb, 2024 10:11:10 Top
Kathrin Fischer




Posts: 2
 Joined: 2024-02-13
Hello Andrei,

how can I specify a logfile for adxregistrator.exe within an installer-package?

I do have logfiles for the msi-install. Would they be also helpful for you?

Thanks for helping us.
Posted 01 Mar, 2024 13:49:48 Top
Andrei Smolin


Add-in Express team


Posts: 18833
 Joined: 2006-05-11
Hello Kathrin,

I'm sorry, I've mistaken: The custom action executable, adxregistrator.exe, it does creates a log file; by default, the log file is {user profile}\AppData\Local\Temp\<ProductName>\adxregistrator.log; the ProductName part reflects the ProductName field of AssemblyInfo.cs (AssemblyInfo.vb).

Could you please check whether such a log points to an issue?

Kathrin Fischer writes:
I do have logfiles for the msi-install. Would they be also helpful for you?


Thank you. They may help, too. Please send them to support @ add-in-express.com; remove extra spaces.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 05 Mar, 2024 10:00:15 Top