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Ming Chao
Posts: 34
Joined: 2019-01-23
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Hi,
I have a client complains the UDF of the excel addin return #NAME! error after upgrading to a newer build. This is difficult to replicate but it seems the addin didnt uninstall/install properly on the client's machine.
As you can see here, the UDF is not initialized as the name is not initialized.
https://pasteboard.co/Kdd5MVKyAyhG.png
In addition, there are duplicate registry keys created by the installer. Uninstalling the addin will remove all entries, including the duplicates
https://pasteboard.co/0j9UNhXJNxjl.png
Installing the addin on a clean machine works fine but not machines have older build installed previously.
The older package was created with Microsoft App-v Sequencing.
The new package was Captured with Numecent Cloudpaging.
I'm requesting the adxloader.log and adxregistrator.log from my client; however, with the given info, do we know what could cause the duplicate registry keys and why is the UDF not initialized? |
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Andrei Smolin
Add-in Express team
Posts: 19122
Joined: 2006-05-11
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Hello Ming,
BTW, is this your name? Mine is Andrei :)
It looks like your new setup project doesn't uninstall the previously installed version of the add-in.
Does the UDF registers correctly on a clean machine?
Regards from Poland (CEST),
Andrei Smolin
Add-in Express Team Leader |
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Ming Chao
Posts: 34
Joined: 2019-01-23
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Hi Andrei
yes my name is Ming.
yes the UDF registers correctly on a clean machine. The UDF works as expected and there're no duplicate registry keys when installed on a clean machine. |
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Andrei Smolin
Add-in Express team
Posts: 19122
Joined: 2006-05-11
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Hello Ming,
Thank you. Then you should look into how your new installer uninstall the previously installed version of the add-in. Check the manual on the software installation product that you use.
Regards from Poland (CEST),
Andrei Smolin
Add-in Express Team Leader |
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