Rohit Sinha
Guest
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Hi,
Lately (in last few weeks) we have noticed a problem where adxOutlookEvents_ItemSend event is not getting captured when outlook email is being sent (This is intermittent. At times when outlook is restarted the event starts getting captured, but then it again stops after a while)
We have noticed this in Outlook 2016 so far. We have not checked with the latest version of add-in-express yet but we will be checking soon and share results of that.
We have checked that add-in is getting loaded in outlook everytime (even when the event is not captured)
Let us know what could probably be the reason behind this issue. |
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Andrei Smolin
Add-in Express team
Posts: 18829
Joined: 2006-05-11
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Hello Rohit,
As far as I know, that event doesn't occur if you send an email via {Files Explorer} | {right-click} | Send To | Mail Recipient or if you send an email from e.g. Word or Excel via File | Ahare | Attach a copy instead.
Andrei Smolin
Add-in Express Team Leader |
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Rohit Sinha
Guest
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Hello Andrei,
Thanks for your prompt reply.
The issue is observed while sending the email via office outlook desktop client itself. And we have checked that the plugin is loaded successfully in outlook at the time, yet the event is not received. |
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Andrei Smolin
Add-in Express team
Posts: 18829
Joined: 2006-05-11
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Hello Rohit,
Do you see this issue with all other COM add-ins turned off? Also, I assume no VBA macro is involved.
Andrei Smolin
Add-in Express Team Leader |
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Rohit Sinha
Guest
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Hello Andrei,
We disabled other add-ins and found that the problem is occurring in presence of microsoft teams meeting add-in for microsoft office
What could be the possible resolution? |
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Andrei Smolin
Add-in Express team
Posts: 18829
Joined: 2006-05-11
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Hello Rohit,
Rename the ProgId of your add-in so that in the alfabetical list of add-in progIds, your add-in would change its position relative to that add-in. Say, if your progId starts with "A" and that add-in's ProgId starts with "M", rename your progId to start with "N" (or "Z").
Renaming ProgId may have consequences. To avoid them 1) uregister and uninstall your add-in on your development PC, then change the ProgId, rebuild your add-in and create a new installer; 2) installing your add-in on a target machine, may install the "old" or "new" add-in - make sure that you control this and that your other code that relates on this (if such code exists) is changed as well.
Andrei Smolin
Add-in Express Team Leader |
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