AdxServiceCTP title on a DockRight explorer pane

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AdxServiceCTP title on a DockRight explorer pane
 
Velja Radenkovic




Posts: 39
Joined: 2010-12-23
On the Outlook startup, side pane shows "AdxServiceCTP" as a title for a moment before it loads an instance ADXOlForm subclass. I noticed this earlier but for me, it was very short i.e. almost unnoticeable. Users complain about it so I guess its longer and more visible for them. I was able to find this property:

 internal static string ServiceCTPCaption
        {
            get 
            {
                string result = "AdxServiceTP";
                if (WindowsAPI.x64)
                    if (!RegistrySettings.StartIntResourceNET)
                        return "AdxServiceCTP";
                return result; 
            }
        }


in the C:\Program Files (x86)\Add-in Express\SCommon.cs so I guess it's coming from there. Any help on how to change this to our title or hide it until its gone is welcome.

Here is how it looks:
https://i.imgur.com/ykvEUyi.png
Posted 21 Apr, 2020 09:51:36 Top
Andrei Smolin


Add-in Express team


Posts: 17375
Joined: 2006-05-11
Hello Velja,

Does the issue persist if you use a new empty form?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 21 Apr, 2020 10:32:37 Top
Velja Radenkovic




Posts: 39
Joined: 2010-12-23
Hello. Yes it does: https://i.imgur.com/DNP6fJR.png
It's only there for a split of a second.
Posted 22 Apr, 2020 03:46:10 Top
Andrei Smolin


Add-in Express team


Posts: 17375
Joined: 2006-05-11
Hello Velja,

Could you please send us a test project to the support email address?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Apr, 2020 03:55:54 Top
Andrei Smolin


Add-in Express team


Posts: 17375
Joined: 2006-05-11
We would also need to know exact build numbers and bitness of Wondows and Office.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Apr, 2020 03:56:55 Top
Andrei Smolin


Add-in Express team


Posts: 17375
Joined: 2006-05-11
Hello Velja,

Thank you for the project. We would also need to know exact build numbers and bitness of Windows and Office.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Apr, 2020 04:47:47 Top
Velja Radenkovic




Posts: 39
Joined: 2010-12-23
Hello,
In the attached zip there are 2 screenshots showing requested versions.
Posted 22 Apr, 2020 05:28:12 Top
Andrei Smolin


Add-in Express team


Posts: 17375
Joined: 2006-05-11
Thank you!

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Apr, 2020 05:30:25 Top
Andrei Smolin


Add-in Express team


Posts: 17375
Joined: 2006-05-11
Hello Velja,

We are unable to reproduce the issue with the project you sent us. Any special steps required? Does disabling other add-ins help?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Apr, 2020 07:07:48 Top
Velja Radenkovic




Posts: 39
Joined: 2010-12-23
With no other add-ins it lasts even shorter but it's there.

I slowed down the video and captured it: https://i.imgur.com/iOFKSYj.png

Here is the entire video: https://drive.google.com/file/d/1clSX74BS0TEgSjVDpmNfdOg7Jv5ycgex/view?usp=drivesdk

Reduce the playback speed.

The user that complains most about it has several other add-ins so it is maybe more noticeable for them.

At least 2 of us in the company see it. For us, it's just a blink.

I noticed that Grammarly displays "Grammarly" in that place.
Posted 22 Apr, 2020 07:26:05 Top