mohan.ankur
Posts: 43
Joined: 2011-01-24
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Dear Team,
At one of my cutomers machine my addin is not loading. The addin is like a com and the xll addin together in one project. It works fine everywhere else.
But on this machine. The COM addin seems to fall into the inactive com addin group.
With the following message.
"Not Loaded. A runtime error occurred during the loading of the COM-Addin"
[img]https://ibb.co/FbKTfBX[/img]
Any pointers on how can I know where this could be coming from? Whats the best way to debug this? Given this app works fine on everybody else's machine?
Many thanks in advance.
Kind Regards
Ankur for MarketXLS |
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Andrei Smolin
Add-in Express team
Posts: 18793
Joined: 2006-05-11
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Hello Ankur,
This occurs in a number of cases. Please check section Troubleshooting add-in loading, see the PDF file in the folder {Add-in Express}\Docs on your development PC.
Also, make sure that you have no custom code in the constructor of the add-in module and that you don not initialize complex-type variables defined on the class level of the add-in module class. In case you have such code or initializers, you should move them to an event of the add-in module; depending on a number of factors, the very first event that the module receive is either OnRibbonBeforeCreate or AddinInitialize; see add-in module events.
Andrei Smolin
Add-in Express Team Leader |
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