Simon Hopwood
Posts: 5
Joined: 2019-03-05
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Our clients have been having issues installing our software recently as their antivirus software was preventing them... After multiple tests and installing the latest Add-in express software, I still can't resolve this issue.
The generated MSI executable is flagged as having a virus by multiple scanners.
Do you know about this issue, and do you know how to resolve it? As this is an urgent matter!
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Dmitry Kostochko
Add-in Express team
Posts: 2875
Joined: 2004-04-05
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Hi Simon,
As far as I understand, the mailcheck.exe executable in the screenshot is the downloader/bootstrapper of your ClickTwice installation, correct? If so, most probably it is a new false positive occurrence from BitDefender. You can submit the false positive sample for their investigation using the link below:
https://www.bitdefender.com/submit/
BitDefender provides its AV database to many AV vendors, so after their update you will have -8 detection.
We will contact BitDefender as well, hope they will fix this quickly. |
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