J?rgen Haverkamp
Guest
|
Dear Add-In-Express team,
one of our customers is experiencing a problem after starting the add-in for the first time after a system shutdown.
The adxloader.log looks like this.
Add-in Express Loader Log File: 02/14/2019 13:39:20:434
Startup directory: C:Program Files (x86)Addin-Code
Loader version: 8.4.4395.0
Operating System: Microsoft Windows 10 Professional (build 17763), 64-bit
Process Owner: Administrator
Command Line: "C:Program Files (x86)Microsoft Office
ootOffice16OUTLOOK.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
13:39:20:437 8120 6028 Start.
13:39:20:437 8120 6028 Creating a new instance of the add-in loader.
13:39:20:437 8120 6028 Loading mscoree.dll
13:39:20:437 8120 6028 Success.
13:39:20:437 8120 6028 Loading the configuration from the system registry.
13:39:20:437 8120 6028 Getting the latest CLR version.
13:39:20:437 8120 6028 The latest CLR version is 'v4.0.30319'.
13:39:20:437 8120 6028 The configuration has been loaded successfully.
13:39:20:437 8120 6028 Runtime version: v4.0.30319.
13:39:20:437 8120 6028 Assembly name: Company.Client.UI.
13:39:20:437 8120 6028 Class name: Company.Client.UI.MainController.
13:39:20:437 8120 6028 Registry key: CLSID{8E9B4076-E988-4ED5-9EC5-3202814D535B}.
13:39:20:467 8120 6028 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
13:39:20:467 8120 6028 Loading CLR: v4.0.30319.
13:39:20:467 8120 6028 Calling CLRCreateInstance method.
13:39:20:467 8120 6028 Success.
13:39:20:467 8120 6028 Calling GetRuntime method.
13:39:20:467 8120 6028 Success.
13:39:20:467 8120 6028 Checking if the hosting API of .NET Framework v4.0 beta is installed.
13:39:20:467 8120 6028 The hosting API is up to date.
13:39:20:467 8120 6028 Calling GetInterface method for the CorRuntimeHost interface.
13:39:20:467 8120 6028 Error code: 0x80131022
If the outlook client is restarted the add-in loads without problems.
We checked the windows event log, but we cannot find any warnings or errors occurring at the same time.
Is there a way to diagnose the problem any further?
Kind regards,
J?rgen Haverkamp |
|
Andrei Smolin
Add-in Express team
Posts: 18827
Joined: 2006-05-11
|
Hello J?rgen,
Does switching to using a later loader version (8.7 or 9.2) also fix the issue? I would also try to turn the .NET Framework 3.5 on.
Andrei Smolin
Add-in Express Team Leader |
|
J?rgen Haverkamp
Guest
|
Dear Andrei,
I updated the loader version to 9.2 and we will try to reproduce the issue.
But why change to Framework 3.5? Is there a problem using framework 4.7.X when using addin-express?
Kind regard,
J?rgen Haverkamp |
|
Andrei Smolin
Add-in Express team
Posts: 18827
Joined: 2006-05-11
|
Hello J?rgen,
That was a suggestion to turn .NET Framework 3.5 on, not to use it. The suggestion is based on a possibility that your project or any of dependency assemblies uses .NET 2.0-3.5.
Andrei Smolin
Add-in Express Team Leader |
|