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Larry Reader
Guest
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I do not know if this is the right place to post this problem but the paperwork I received when purchasing has directed me here.
I have sent 3 emails about this problem, as directed, to support@ablebits.com during the past week and have not received a response.
I am getting a memory error when trying to install the product. Screen shot of the error appears here.
http://www.goldenwestbrokers.com/navigatorerror.jpg
I have a very healthy newer Pentium 4 with Windows XP home. 1MB memory, 60GB of disk with plenty of room.
The system is virus protected and carefully maintained. No other problems exist.
Does someone have any ideas on this or can someone direct me to where I can obtain support to get the problem solved?
Thanks,
Larry |
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Posted 22 Oct, 2006 01:19:57
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Andrei Smolin
Add-in Express team
Posts: 19094
Joined: 2006-05-11
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Larry,
Sorry for the delay. Our guys promise me that you'll get the answer in two hours. |
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Posted 23 Oct, 2006 09:24:59
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Larry Reader
Guest
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Still have not heard from anyone yet.
Larry |
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Posted 24 Oct, 2006 22:36:50
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Andrei Smolin
Add-in Express team
Posts: 19094
Joined: 2006-05-11
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Larry,
Sorry, I'll try to speed up the answer. |
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Posted 25 Oct, 2006 05:31:15
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Andrei Smolin
Add-in Express team
Posts: 19094
Joined: 2006-05-11
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Larry,
Seems, you don't receive our e-mails or they fall into Junk E-mails folder. My colleagues sent the answer yesterday as promised. He also sent the answer the day before yesterday. I post the answer here:
=============
Hello Larry,
Terribly sorry for the inconvenience,
but I didn't receive you previous e-mails.
Of course, I will refund your order on your first request.
Regarding the problem:
It is very likely that you installed Navigator for Microsoft Excel XL Navigator earlier. If it is the case and your previous installation(s) were successful, please wait for a couple of days until we prepare a special version for you.
If no, then please tell me:
- Do you have the administrator rights on your computer?
- Do you close Excel before installing Navigator for Excel?
=============
Larry, please answer one more question: which antivirus software do you use?
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Posted 25 Oct, 2006 06:01:13
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Larry Reader
Guest
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The email received from Alexander Frolov was received and responded to on 10/23.
I am the sole user of the system and therefore the administrator.
I have never installed Navigator in the past.
I have tried to remove the program and delete the Navigator files and then reinstall and received the same error.
Thanks
Larry |
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Posted 25 Oct, 2006 11:24:39
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Larry Reader
Guest
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Emails being sent to Support@Ablebits.com are being rejected.
See following:
The original message was received at Mon, 23 Oct 2006 08:23:36 -0700 (PDT)
from rrcs-74-62-200-245.west.biz.rr.com [74.62.200.245]
----- The following addresses had permanent fatal errors -----
<Support@Ablebits.com>
----- Transcript of session follows -----
451 4.4.1 reply: read error from mail.ablebits.com.
<Support@Ablebits.com>... Deferred: Connection timed out with mail.ablebits.com.
Message could not be delivered for 2 days
Message will be deleted from queue
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Posted 25 Oct, 2006 14:48:13
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Larry Reader
Guest
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Thanks for solving problem Alexander.
For anyone that has similar problem here is solution.
Please go to Control Panel -> System -> Advanced
click Settings in the Performance section
then click the Data Execution Protection tab
There are two radio buttons. To install Navigator for Excel
correctly, select "Turn on DEP for essential Windows programs and services only"
Am now using the program. Its an easy way to combine worksheets into a workbook using Excel.
Thanks again. |
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Posted 26 Oct, 2006 22:16:23
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