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Bob Vale
Posts: 25
Joined: 2007-01-29
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I cannot install the new version of add-in-express
I've tried runing: msiexec /i adxnet-v900-b4610-vs-pro.msi /L* install.log
the log is as follows, I never see the activation window
=== Logging started: 08/05/2018 09:38:17 ===
Action 09:38:17: INSTALL.
Action start 09:38:17: INSTALL.
Action 09:38:17: AppSearch. Searching for installed apps
Action start 09:38:17: AppSearch.
AppSearch: Property: INSTALLED4VS2005, Signature: _D56BC4BE_02C4_443C_A790_EE9FFED0C4CF
AppSearch: Property: INSTALLED4VS2008, Signature: _D99AA643_43AE_48CF_A225_FFC943C88304
AppSearch: Property: INSTALLED4VS2010, Signature: _2749EF14_BF87_4D74_B40D_AE2D899FFCE0
AppSearch: Property: INSTALLED4VS11, Signature: _33CB99C0_C187_4A21_BB21_FF15CCC07E23
AppSearch: Property: INSTALLED4VS12, Signature: _3546F294_6DE0_4A30_968C_DAEEF80121EF
AppSearch: Property: INSTALLED4VS14, Signature: _1E328C04_6FC6_439F_90EB_858606B308DB
AppSearch: Property: INSTALLED4VS15, Signature: _6E277178_ADD6_41C7_A2EB_66B90E3B2F43
AppSearch: Property: REGADXEXTPRO, Signature: _09F5E9DE_3DF9_4ABA_AD95_BD20DCAB4AEA
AppSearch: Property: REGADXEXTDEV, Signature: _D2728B4D_3798_445F_A92D_42704C860534
AppSearch: Property: REGADXTCPRO, Signature: _F5E8AD4E_A54E_4E13_BC32_304B6FFE398D
AppSearch: Property: REGADXTCDEV, Signature: _67B4B0B1_DC86_4FD7_805F_238370542729
AppSearch: Property: REGVSEXPRESS11, Signature: _1C8C089A_4A31_4305_A824_7DD72479302D
AppSearch: Property: REGVSEXPRESS12, Signature: _8F856995_A97B_4E2F_9DF1_EB9AA9BB262C
AppSearch: Property: REGVSEXPRESS14, Signature: _76D74EDA_3E84_4FAF_A255_68EA21A29A35
AppSearch: Property: REGVS80, Signature: _2BAA76B5_2C5E_4D6A_8BCF_97E015AEBB1F
AppSearch: Property: REGVS90, Signature: _DFD1FBA9_1850_445C_BA61_15C197E27A51
AppSearch: Property: REGVS100, Signature: _5889BF77_6B7F_453E_A55D_5CB4617306D2
AppSearch: Property: REGVS110, Signature: _E3838768_EA0D_45F3_A2CC_B1D99573EEE1
AppSearch: Property: REGVS120, Signature: _242665EC_4F73_445F_A830_A7897C746F5D
AppSearch: Property: REGVS140, Signature: _CE20CB3A_CEC8_4EB4_81A8_0322D54A813D
AppSearch: Property: REGVCSEXPRESS8, Signature: _32A6F252_E625_4E3E_B5B6_DE7E25C914D3
AppSearch: Property: REGVCSEXPRESS9, Signature: _DE863838_474F_4D8F_8DCA_5B6F930C0247
AppSearch: Property: REGVCSEXPRESS10, Signature: _7773441D_4033_4674_B978_986D25800704
AppSearch: Property: REGVBEXPRESS8, Signature: _BDB57E42_D286_4C18_8837_636F4AC72F18
AppSearch: Property: REGVBEXPRESS9, Signature: _FA06097F_2418_455D_B621_E47C20DFAE42
AppSearch: Property: REGVBEXPRESS10, Signature: _F3A2077C_B240_41FA_9573_A8D415AA9305
AppSearch: Property: CU_ALWAYSINSTALLELEVATED, Signature: _AD098D88_EC80_575A_B40B_DB999CA576E6
AppSearch: Property: LM_ALWAYSINSTALLELEVATED, Signature: _9D098D88_FC80_475A_A40B_CB999CA576E6
AppSearch: Property: NETFRAMEWORK20, Signature: NetFramework20
AppSearch: Property: NETFRAMEWORK40FULL, Signature: NetFramework40Full
AppSearch: Property: NETFRAMEWORK45, Signature: NetFramework45
Action ended 09:38:17: AppSearch. Return value 1.
Action 09:38:17: FindRelatedProducts. Searching for related apps
Action start 09:38:17: FindRelatedProducts.
Action ended 09:38:17: FindRelatedProducts. Return value 1.
Action 09:38:17: LaunchConditions. Evaluating launch conditions
Action start 09:38:17: LaunchConditions.
Action ended 09:38:17: LaunchConditions. Return value 1.
Action 09:38:17: CCPSearch. Searching for qualifying products
Action start 09:38:17: CCPSearch.
Action ended 09:38:17: CCPSearch. Return value 0.
Action 09:38:17: RMCCPSearch. Searching for qualifying products
Action start 09:38:17: RMCCPSearch.
Action ended 09:38:17: RMCCPSearch. Return value 0.
Action 09:38:17: ValidateProductID.
Action start 09:38:17: ValidateProductID.
Action ended 09:38:17: ValidateProductID. Return value 1.
Action 09:38:17: CustomCheckA_SetProperty_CHECKBOX1.
Action start 09:38:17: CustomCheckA_SetProperty_CHECKBOX1.
Action ended 09:38:17: CustomCheckA_SetProperty_CHECKBOX1. Return value 1.
Action 09:38:17: CustomCheckA_SetProperty_CHECKBOX2.
Action start 09:38:17: CustomCheckA_SetProperty_CHECKBOX2.
Action ended 09:38:17: CustomCheckA_SetProperty_CHECKBOX2. Return value 1.
Action 09:38:17: CustomCheckA_SetProperty_CHECKBOX3.
Action start 09:38:17: CustomCheckA_SetProperty_CHECKBOX3.
Action ended 09:38:17: CustomCheckA_SetProperty_CHECKBOX3. Return value 1.
Action 09:38:17: CustomCheckA_SetProperty_CHECKBOX4.
Action start 09:38:17: CustomCheckA_SetProperty_CHECKBOX4.
Action ended 09:38:17: CustomCheckA_SetProperty_CHECKBOX4. Return value 1.
Action 09:38:17: CustomCheckA_SetProperty_CHECKBOX5.
Action start 09:38:17: CustomCheckA_SetProperty_CHECKBOX5.
Action ended 09:38:17: CustomCheckA_SetProperty_CHECKBOX5. Return value 1.
Action 09:38:17: CA_CheckAdmin.
Action start 09:38:17: CA_CheckAdmin.
Action ended 09:38:17: CA_CheckAdmin. Return value 1.
Action 09:38:17: CA_VS15Installed.
Action start 09:38:17: CA_VS15Installed.
Action ended 09:38:17: CA_VS15Installed. Return value 1.
Action 09:38:17: CA_SetupInitialize.
Action start 09:38:17: CA_SetupInitialize.
Action ended 09:38:17: CA_SetupInitialize. Return value 1.
Action 09:38:17: DIRCA_TARGETDIR.
Action start 09:38:17: DIRCA_TARGETDIR.
Action ended 09:38:17: DIRCA_TARGETDIR. Return value 1.
Action 09:38:17: DIRCA_NEWRETARGETABLEPROPERTY1.FBCDD8D1A8FC49F0A67BB29341CD889D.
Action start 09:38:17: DIRCA_NEWRETARGETABLEPROPERTY1.FBCDD8D1A8FC49F0A67BB29341CD889D.
Action ended 09:38:17: DIRCA_NEWRETARGETABLEPROPERTY1.FBCDD8D1A8FC49F0A67BB29341CD889D. Return value 1.
Action 09:38:17: DIRCA_NEWRETARGETABLEPROPERTY1.D8FA186C9BB246C6AD05E729615D5B2F.
Action start 09:38:17: DIRCA_NEWRETARGETABLEPROPERTY1.D8FA186C9BB246C6AD05E729615D5B2F.
Action ended 09:38:17: DIRCA_NEWRETARGETABLEPROPERTY1.D8FA186C9BB246C6AD05E729615D5B2F. Return value 1.
Action 09:38:17: CostInitialize. Computing space requirements
Action start 09:38:17: CostInitialize.
Action ended 09:38:17: CostInitialize. Return value 1.
Action 09:38:17: FileCost. Computing space requirements
Action start 09:38:17: FileCost.
Action ended 09:38:17: FileCost. Return value 1.
Action 09:38:17: IsolateComponents.
Action start 09:38:17: IsolateComponents.
Action ended 09:38:17: IsolateComponents. Return value 0.
Action 09:38:17: CostFinalize. Computing space requirements
Action start 09:38:17: CostFinalize.
Action ended 09:38:17: CostFinalize. Return value 1.
Action 09:38:17: WelcomeForm.
Action start 09:38:17: WelcomeForm.
Information 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
DEBUG: Error 2826: Control BannerBmp on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeForm, BannerBmp, to the right
Information 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
DEBUG: Error 2826: Control Line2 on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeForm, Line2, to the right
DEBUG: Error 2826: Control Line1 on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeForm, Line1, to the right
Information 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 20 pixels height.
Action 09:38:17: WelcomeForm. Dialog created
DEBUG: Error 2826: Control BannerBmp on dialog EulaForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: EulaForm, BannerBmp, to the right
DEBUG: Error 2826: Control Line2 on dialog EulaForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: EulaForm, Line2, to the right
DEBUG: Error 2826: Control Line1 on dialog EulaForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: EulaForm, Line1, to the right
Action 09:38:18: EulaForm. Dialog created
DEBUG: Error 2826: Control BannerBmp on dialog CustomCheckA extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: CustomCheckA, BannerBmp, to the right
Information 2898.For VSI_MS_Shell_Dlg13.0_0_0 textstyle, the system created a 'MS Shell Dlg' font, in 0 character set, of 13 pixels height.
DEBUG: Error 2826: Control Control348 on dialog CustomCheckA extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: CustomCheckA, Control348, to the right
DEBUG: Error 2826: Control Control353 on dialog CustomCheckA extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: CustomCheckA, Control353, to the right
DEBUG: Error 2836: The control Next on the dialog CustomCheckA can not take focus
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: CustomCheckA, Next,
Action 09:38:22: CustomCheckA. Dialog created
DEBUG: Error 2826: Control BannerBmp on dialog FolderForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FolderForm, BannerBmp, to the right
DEBUG: Error 2826: Control Line2 on dialog FolderForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FolderForm, Line2, to the right
DEBUG: Error 2826: Control Line1 on dialog FolderForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FolderForm, Line1, to the right
Action 09:38:23: FolderForm. Dialog created
Action 09:38:24: FindRelatedProducts. Searching for related apps
Action start 09:38:24: FindRelatedProducts.
Action ended 09:38:24: FindRelatedProducts. Return value 1.
DEBUG: Error 2826: Control BannerBmp on dialog ConfirmInstallForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ConfirmInstallForm, BannerBmp, to the right
DEBUG: Error 2826: Control Line2 on dialog ConfirmInstallForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ConfirmInstallForm, Line2, to the right
DEBUG: Error 2826: Control Line1 on dialog ConfirmInstallForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ConfirmInstallForm, Line1, to the right
Action 09:38:24: ConfirmInstallForm. Dialog created
Action ended 09:38:25: WelcomeForm. Return value 1.
Action 09:38:25: ProductActivate.
Action start 09:38:25: ProductActivate.
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: ProductActivate, location: C:\Users\ROBERT~1\AppData\Local\Temp\MSI12F8.tmp, command: 1d3e296860c9660
MSI © (AC:C0) [09:38:28:244]: Product: Add-in Express for Microsoft Office and .NET, Professional -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: ProductActivate, location: C:\Users\ROBERT~1\AppData\Local\Temp\MSI12F8.tmp, command: 1d3e296860c9660
Action ended 09:38:28: ProductActivate. Return value 3.
Action 09:38:28: FatalErrorForm.
Action start 09:38:28: FatalErrorForm.
DEBUG: Error 2826: Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
DEBUG: Error 2826: Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right
DEBUG: Error 2826: Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right
Action 09:38:28: FatalErrorForm. Dialog created
Action ended 09:38:28: FatalErrorForm. Return value 1.
Action ended 09:38:28: INSTALL. Return value 3.
Property©: DiskPrompt = Add-in Express for Microsoft Office and .NET, Professional Installation [1]
Property©: UpgradeCode = {3646C211-C984-453E-9D55-2A07C59BCED9}
Property©: NETFRAMEWORK20 = #1
Property©: NETFRAMEWORK40FULL = #1
Property©: NETFRAMEWORK45 = #462359
Property©: CHECKBOXA5 = 1
Property©: TARGETDIR = C:\Program Files (x86)\Add-in Express\Add-in Express for .NET\
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Property©: _7E1E8A5A_4F78_8A40_BD07_9177AE18AA88 = C:\Program Files (x86)\Add-in Express\Add-in Express for .NET\Redistributables\Interop Assemblies\VersionNeutral\
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Property©: ErrorDialog = ErrorDialog
Property©: EulaForm_Property = Yes
Property©: FolderForm_AllUsers = ME
Property©: MaintenanceForm_Action = Repair
Property©: AdminEulaForm_Property = No
Property©: AdminMaintenanceForm_Action = Repair
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Property©: ARPNOREPAIR = yes
Property©: MSIRESTARTMANAGERCONTROL = Disable
Property©: SETUPINITIALIZERESULT = 1d3e296860c9660
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Property©: ARPCOMMENTS = Support via email and forum
Property©: ARPCONTACT = Add-in Express
Property©: ARPHELPLINK = http://www.add-in-express.com/forum/
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Property©: VSDNETURLMSG = This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?
Property©: VSDIISMSG = This setup requires Internet Information Server 5.1 or higher and Windows XP or higher. This setup cannot be installed on Windows 2000. Please install Internet Information Server or a newer operating system and run this setup again.
Property©: VSDUIANDADVERTISED = This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.
Property©: VSDNETMSG = This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again.
Property©: VSDINVALIDURLMSG = The specified path '[2]' is unavailable. The Internet Information Server might not be running or the path exists and is redirected to another machine. Please check the status of this virtual directory in the Internet Services Manager.
Property©: VSDVERSIONMSG = Unable to install because a newer version of this product is already installed.
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Property©: EulaForm_PrevArgs = WelcomeForm
Property©: EulaForm_NextArgs = CustomCheckA
Property©: CustomCheckA_PrevArgs = EulaForm
Property©: CustomCheckA_NextArgs = FolderForm
Property©: FolderForm_PrevArgs = CustomCheckA
Property©: FolderForm_NextArgs = ConfirmInstallForm
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Property©: AdminWelcomeForm_NextArgs = AdminEulaForm
Property©: AdminEulaForm_PrevArgs = AdminWelcomeForm
Property©: AdminEulaForm_NextArgs = AdminFolderForm
Property©: AdminFolderForm_PrevArgs = AdminEulaForm
Property©: AdminFolderForm_NextArgs = AdminConfirmInstallForm
Property©: AdminConfirmInstallForm_PrevArgs = AdminFolderForm
Property©: Manufacturer = Add-in Express
Property©: ProductCode = {CB3CB52F-6F12-42FD-A840-4C55EC2CA0B8}
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=== Logging stopped: 08/05/2018 09:38:29 ===
MSI © (AC:C0) [09:38:29:005]: Windows Installer installed the product. Product Name: Add-in Express for Microsoft Office and .NET, Professional. Product Version: 9.0.4610. Product Language: 0. Manufacturer: Add-in Express. Installation success or error status: 1603. |
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Andrei Smolin
Add-in Express team
Posts: 18806
Joined: 2006-05-11
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Hello Bob,
Please follow the suggestions below:
- Close all Visual Studio instances and make sure there's no devenv.exe processes hanging in the Processes tab of the Task Manager window before you start the installer.
- Make sure you are an administrator on the PC.
- Set UAC to its default level.
- In Control Panel | System | Advanced | Performance | Settings | Data Execution Prevention, set the "... for essential Windows programs and services only" flag.
- Remove the following registry key, if it exists:
HKEY_CURRENT_USER\Software\Add-in Express\{product identifier} {version} {package}
- Run setup.exe, not .MSI. If this is applicable, run setup.exe by right clicking it and choosing ?Â?Ð?ìRun as administrator?Â?Ð?í in the context menu.
- Finally, use the Automatic Activation option in the installer windows.
If the above steps did not help, please restart your machine and run the installer. If the error persists, turn your antivirus software off for a while, install the product, and then turn the antivirus on again.
Do these help?
Andrei Smolin
Add-in Express Team Leader |
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Bob Vale
Posts: 25
Joined: 2007-01-29
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Andrei Smolin
Add-in Express team
Posts: 18806
Joined: 2006-05-11
|
Hello Bob,
We've contacted Webroot on this issue; I'll let you know about the result.
Alas, we can't find a way to contact Cylance.
Andrei Smolin
Add-in Express Team Leader |
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Andrei Smolin
Add-in Express team
Posts: 18806
Joined: 2006-05-11
|
Bob,
We've just received a note from Webroot:
===
This detection was indeed a false positive. We have updated our security definitions to address this.
If the file is detected again, please let us know by replying to this message.
===
Andrei Smolin
Add-in Express Team Leader |
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