Outlook add-in is disabled if boot time is > 1000 ms. How this add-in boot time is calculated?

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Outlook add-in is disabled if boot time is > 1000 ms. How this add-in boot time is calculated?
Outlook add disable for some users. 
css@factset.com


Guest


We are making initial server connection on AddinModule_AddinInitialize method. I observed the time taken for the initialization(700ms) is completely independent of the Outlook RMS add-in boot time(157ms).

I delayed the server response for 10 sec, to check the add-in boot time. [added WAITFOR DELAY '00:00:10'; on the login proc]
1) Outlook installation takes 10 sec. (we can see outlook displed to the user after 10 sec)
2) But the Outlook RMS add-in boot time is still 157ms.

Unfortunately for some customers/users, Boot time is more than 1000 ms, so add-in is disabled.

------------------------------------------------------
Name: FactSet RMS MSOutlook Save Add-In
Description: AddinModule
ProgID: RedAlertsMSOutlookAddinX.AddinModule
GUID:

{294DED6A-4680-41BE-A2A7-0178D45C869C}
Load Behavior: 3
HKLM: 1
Location: c:\branches\6.2.7\redalerts\bin\adxloader64.dll
Boot Time (Milliseconds): 157


There was a similar issue with add-in express support ticket https://www.add-in-express.com/forum/read.php?FID=1&TID=14331

How is this add-in boot time calculated? Same add-in load time is different for each user?
I'm getting boot time 157 ms and another user is getting 900 ms/ 1090 ms, why is it having a huge difference?

Thanks
Raj
Posted 16 Apr, 2018 15:57:12 Top
Andrei Smolin


Add-in Express team


Posts: 19177
 Joined: 2006-05-11
Hello Raj,

css@factset.com writes:
How is this add-in boot time calculated? Same add-in load time is different for each user? I'm getting boot time 157 ms and another user is getting 900 ms/ 1090 ms, why is it having a huge difference?


These are determined by Outlook and the load of the current computer at that moment. Please refer to section Preventing an add-in from being disabled at https://msdn.microsoft.com/en-us/library/office/jj228679.aspx.

An Add-in Express based add-in isn't affected by the Outlook 2013 and 2016's resiliency logic. You can create a test add-in showing a message box in the AddinInitialize event and you'll see how Outlook doesn't disable this add-in if you keep the message box shown for minutes.

If you have a reproducible scenario in which an Add-in Express for Office and .NET based add-in gets disabled, we are interested. We would like to get more details about the issue and how we can reproduce it.


Andrei Smolin
Add-in Express Team Leader
Posted 18 Apr, 2018 04:07:15 Top
css@factset.com


Guest


Thanks Andrei. Are there other ways we can force an Add-in Express Add-in to be affected by the resiliency logic performance criteria? Along with startup resiliency, there are four other areas that can cause an add-in to be disabled:

Shutdown, Folder Switch, Item open, Invoke Frequency

https://msdn.microsoft.com/en-us/library/office/jj228679.aspx#Anchor_7
Posted 10 May, 2018 10:42:49 Top
Andrei Smolin


Add-in Express team


Posts: 19177
 Joined: 2006-05-11
Hello Raj,

Of all the criteria in that table, an Add-in Express add-in isn't affected by the Startup criterion. All other criteria can't be bypassed.


Andrei Smolin
Add-in Express Team Leader
Posted 11 May, 2018 02:31:51 Top