Reading Pane blank on folder switch

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Reading Pane blank on folder switch
Add-in Express Regions - Outlook 
Andy W




Posts: 19
 Joined: 2017-09-27
Hello,
Since updating to the latest version of add-in express regions, we've come across an issue when switching folders within Outlook.

We have an ADXOlFormsCollectionItem with the following settings.
AdxItem = new ADXOlFormsCollectionItem
{
ExplorerItemTypes = ADXOlExplorerItemTypes.olMailItem | ADXOlExplorerItemTypes.olTaskItem,
ExplorerLayout = ADXOlExplorerLayout.ReadingPane,
IsHiddenStateAllowed = false,
IsMinimizedStateAllowed = false,
FormClassName = typeof(AdxPane).FullName,
RegionBorder = ADXRegionBorderStyle.None,
Cached = ADXOlCachingStrategy.OneInstanceForAllFolders
};

We only show our region when a MailItem with certain properties is selected, otherwise we fall back to the original email.
However, when switching folders the ReadingPane ends up being completely blank regardless of whether we are showing our region or not.

Is this a known issue? We really need to use this version to help combat the OutOfMemory exception's, any help would be appreciated.

Thanks
A
Posted 27 Sep, 2017 05:52:32 Top
Andrei Smolin


Add-in Express team


Posts: 18817
 Joined: 2006-05-11
Hello Andy,

Could you please create a test project reproducing the issue and showing the code that you use to manipulate the visibility of the pane?


Andrei Smolin
Add-in Express Team Leader
Posted 27 Sep, 2017 06:16:01 Top
Andy W




Posts: 19
 Joined: 2017-09-27
Hi Andrei,

Upon creating a test project we actually stumbled upon what the issue was, beforehand we were setting the Visibility to a private variable inside BeforeFormShow, in a way to ensure forms were hidden/visible upon initialisation.
This never seemed to cause an issue before we updated, nor does it cause an issue with any of the bars we use, but for the full reading pane replacement it seemed to, removing this fixed it and didn't cause us any other issues.

Thanks,
A
Posted 04 Oct, 2017 06:24:31 Top
Andrei Smolin


Add-in Express team


Posts: 18817
 Joined: 2006-05-11
Hello Andy,

Thank you for letting us know!


Andrei Smolin
Add-in Express Team Leader
Posted 04 Oct, 2017 06:59:59 Top