Plugin not available in Outlook after random period of time

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Plugin not available in Outlook after random period of time
 
WIll Blackburn




Posts: 24
Joined: 2016-04-27
Our plugin installs and runs fine but on certains computers, at what appears to be random intervals, it will stop appearing within Outlook. An uninstall and reinstall does fix the issue but this is less than ideal for our clients to have to perform.

The plugin does still show as enabled in Outlook but that's about as far as it gets.

I deleted the log file and restated Outlook to ensure this is the latest finding, from my understanding this shows something is not correct as it's missing a few entries?:

Add-in Express Loader Log File: 06/29/2017 11:48:01:099

Startup directory: C:\Cubic\Gekko Outlook Plugin\
Loader version: 7.5.4072.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE"
Run 'As Administrator': Yes
Process Elevated: Yes
Integrity Level: High
UAC (User Account Control): Off
------------------------------------------------------------------------
11:48:01:101 6240 4996 Start.
11:48:01:101 6240 4996 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{08F8634A-61AA-4490-8FD0-963E720755AC}'
11:48:01:101 6240 4996 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{08F8634A-61AA-4490-8FD0-963E720755AC}' is closed.
11:48:01:101 6240 4996 Converting the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID from string.
11:48:01:101 6240 4996 Success.
11:48:01:101 6240 4996 Attempting to get the class object by the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID.
11:48:01:101 6240 4996 Success.
11:48:01:101 6240 4996 Creating a new instance of the add-in loader.
11:48:01:101 6240 4996 Loading mscoree.dll
11:48:01:102 6240 4996 Success.
11:48:01:102 6240 4996 Loading the configuration from the system registry.
11:48:01:103 6240 4996 Getting the latest CLR version.
11:48:01:104 6240 4996 The latest CLR version is 'v4.0.30319'.
11:48:01:104 6240 4996 The configuration has been loaded successfully.
11:48:01:104 6240 4996 Runtime version: v4.0.30319.
11:48:01:104 6240 4996 Assembly name: CubicOutlookPlugin, PublicKeyToken=2B779DC59863AF05.
11:48:01:104 6240 4996 Class name: CubicOutlookPlugin.AddinModule.
11:48:01:105 6240 4996 Registry key: CLSID\{08F8634A-61AA-4490-8FD0-963E720755AC}.
11:48:01:970 6240 4996 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
11:48:01:970 6240 4996 Loading CLR: v4.0.30319.
11:48:01:970 6240 4996 Calling CLRCreateInstance method.
11:48:01:970 6240 4996 Success.
11:48:01:970 6240 4996 Calling GetRuntime method.
11:48:01:970 6240 4996 Success.
11:48:01:970 6240 4996 Checking if the hosting API of .NET Framework v4.0 beta is installed.
11:48:02:054 6240 4996 The hosting API is up to date.
11:48:02:054 6240 4996 Calling GetInterface method for the CorRuntimeHost interface.
11:48:02:054 6240 4996 Success.
11:48:02:054 6240 4996 Starting CLR...
11:48:02:054 6240 4996 Success.
11:48:02:054 6240 4996 Getting the CLR version.
11:48:02:054 6240 4996 The CLR v4.0.30319 has been initialized successfully.
11:48:02:054 6240 4996 Creating a new domain setup.
11:48:02:056 6240 4996 Success.
11:48:02:056 6240 4996 Getting the add-in directory.
11:48:02:056 6240 4996 Success. The directory is 'C:\Cubic\Gekko Outlook Plugin\'
11:48:02:061 6240 4996 The 'shadow copy' is disabled.
11:48:02:061 6240 4996 Creating a new application domain.
11:48:02:068 6240 4996 Success.
11:48:02:068 6240 4996 Creating an instance of the managed class. Assembly identity: 'CubicOutlookPlugin, PublicKeyToken=2B779DC59863AF05'
11:48:02:120 6240 4996 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
11:48:02:120 6240 4996 Creating an instance of the managed class. Assembly identity: 'CubicOutlookPlugin, PublicKeyToken=2B779DC59863AF05'
11:48:03:332 6240 4996 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
11:48:03:332 6240 4996 Creating an instance of the managed class. Assembly identity: 'CubicOutlookPlugin, PublicKeyToken=2B779DC59863AF05'
Posted 29 Jun, 2017 06:18:14 Top
Andrei Smolin


Add-in Express team


Posts: 14140
Joined: 2006-05-11
Hello WIll,

The log file describes attempts to create an instance of your add-in module. If you see the same behavior on a new empty add-in, the users will need to reinstall the .NET Framework 4.X.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jun, 2017 07:32:11 Top