Add In doesn't load, location is blank, no adxloader.log created

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Add In doesn't load, location is blank, no adxloader.log created
Office add-in registers successfully but does not load; nothing logged. 
Ira Whitman




Posts: 54
Joined: 2010-01-21
We have an Office Add-In installed and working on many systems, but it is failing to load on one. (Our tracking #15852)

It registers successfully (log appears below). When Word or Outlook (2010) is opened, the add in is listed among Disabled Add-Ins. Its "Location" is blank, where it should show the C:\Program Files...path leading to adxloader.dll. Attempting to load it produces no error message, but it remains disabled.

No adxloader.log is created at all.

adxaloder.dll.manifest:

<?xml version="1.0" encoding="utf-8"?>
<configuration>
<assemblyIdentity name="Modules.OI, PublicKeyToken=fcb7d2904f2c6795" />
<loaderSettings generateLogFile="true" shadowCopyEnabled="false" privileges="user" configFileName="Modules.OI.dll.config" />
</configuration>


adxregistrator.log:

Add-in Express Registrator Log File: 06/08/2017 14:15:46

Installation directory: C:\Program Files\Astria Solutions Group\Eclipse Client Service\
Registrator version: 7.7.4087.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 32-bit
Process Owner: Administrator
Command Line: "C:\Program Files\Astria Solutions Group\Eclipse Client Service\adxregistrator.exe" /install="C:\Program Files\Astria Solutions Group\Eclipse Client Service\Modules.OI.dll" /privileges=user /returnExitCode=false
Run 'As Administrator': Yes
Process Elevated: Yes
Integrity Level: High
UAC (User Account Control): Off
--------------------------------------------------------------
14:15:46 0548 Starting the add-in registration process.
14:15:46 0548 Loading mscoree.dll
14:15:46 0548 Success.
14:15:46 0548 .NET Framework installation directory:
14:15:46 0548 The latest version of .NET Framework: 'v4.0.30319'
14:15:46 0548 Loading CLR: v4.0.30319.
14:15:46 0548 Calling CLRCreateInstance method.
14:15:46 0548 Success.
14:15:46 0548 Calling GetRuntime method.
14:15:46 0548 Success.
14:15:46 0548 Checking if the hosting API of .NET Framework v4.0 beta is installed.
14:15:46 0548 The hosting API is up to date.
14:15:46 0548 Calling GetInterface method for the CorRuntimeHost interface.
14:15:46 0548 Success.
14:15:46 0548 Starting CLR...
14:15:46 0548 Success.
14:15:46 0548 Getting the CLR version.
14:15:46 0548 The CLR v4.0.30319 has been initialized successfully.
14:15:46 0548 Creating a new domain setup.
14:15:46 0548 Success.
14:15:46 0548 The 'shadow copy' is disabled.
14:15:46 0548 Creating a new application domain.
14:15:46 0548 Success.
14:15:46 0548 Getting the base directory for the domain.
14:15:46 0548 Success. The directory is 'C:\Program Files\Astria Solutions Group\Eclipse Client Service\'.
14:15:46 0548 Searching for the Add-in Express core library.
14:15:46 0548 Success. The 'AddinExpress.MSO.2005.dll' file is found.
14:15:46 0548 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
14:15:46 0548 Assembly identity is 'AddinExpress.MSO.2005'.
14:15:46 0548 Success.
14:15:46 0548 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
14:15:46 0548 Success.
14:15:46 0548 Calling the managed registration procedure (DISPID = 1610743823).
14:15:47 0548 Success.
14:15:47 0548 The add-in registration process is completed with HRESULT = 0.
Posted 08 Jun, 2017 15:40:31 Top
Andrei Smolin


Add-in Express team


Posts: 14094
Joined: 2006-05-11
Hello Ira,

Please check section Troubleshooting add-in loading, see the PDF file in the folder {Add-in Express}\Docs on your development PC.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Jun, 2017 03:43:05 Top