8.6 Update does not recognize my license key!

Add-in Express™ Support Service
That's what is more important than anything else

8.6 Update does not recognize my license key!
 
Lance Friedemann




Posts: 24
 Joined: 2017-02-10
I just uninstalled Addin Express from my computer and tried to update to version 8.6 and it says my license key is not compatible with this version of the software.

I have a current subscription for the Addin Express for Office and .NET Professional. Why won't it recognize the license key?
Posted 15 Mar, 2017 14:11:31 Top
Lance Friedemann




Posts: 24
 Joined: 2017-02-10
Okay, after some digging around I found that when Visual Studio asks you if you want to upgrade to the latest version and you click yes it automatically downloads the Standard version. This doesn't work if you are on the Professional or Premium versions of the software.

I just went to the downloads page on this website and selected the correct version.
Posted 15 Mar, 2017 14:29:13 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
Hello Lance,

We can't reproduce this issue.

Lance Friedemann writes:
when Visual Studio asks you if you want to upgrade to the latest version and you click yes it automatically downloads the Standard version.


It doesn't download. Instead, it opens a page that allows you to download an appropriate edition. It looks like you clicked the Standard edition.


Andrei Smolin
Add-in Express Team Leader
Posted 16 Mar, 2017 07:00:10 Top