ADX Loader Error Code 0x8000000d

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ADX Loader Error Code 0x8000000d
ADX Loader Error on start of WinWord.exe 
Andreas Müller




Posts: 3
Joined: 2016-11-21
Since a couple of weeks we are facing an ADX Loader Error Code 0x8000000d while starting word.

If WinWord.exe is started from the "normal Windows start menu" everthing works fine.
If WinWord is triggered through the COM-Interface (CreateObject("word.application")...) then we get this loader error.

Do you have a hint for what we can search to solve this Problem. Is there maybe a bugfix in the newest Version which I did not recognize yet?
Posted 22 Nov, 2016 08:37:19 Top
Andrei Smolin


Add-in Express team


Posts: 14137
Joined: 2006-05-11
Hello Andreas,

We haven't received such reports.

Andreas Müller writes:
we get this loader error


I believe there are other details. Could you please provide them? explain how the issue looks like? Is there a screenshot showing the issue? Are all the other COM add-ins disabled?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Nov, 2016 08:57:32 Top
Andreas Müller




Posts: 3
Joined: 2016-11-21
Hello Andrej,

i do not have much more Information at the Moment. While WinWord is starting because of the creation of the new word instance, we get a messagebox with the title "ADX Loader" and the message text "Error code: 0x8000000d".

I am not sure at all if this is in deed a message poping up from add-in express or if it is a message from our software.

I have seen this Problem on a System with word 2010, but was told that it also happens with other word-versions.

I was just hoping that you have heard of such a Problem in combination with any security update from Microsoft or anything like that. Because we did not deliver an update from our software to customers.

The Version of add-in express on customer site is 8.2.4371.0.

Regards,
Andreas
Posted 22 Nov, 2016 09:14:26 Top
Andrei Smolin


Add-in Express team


Posts: 14137
Joined: 2006-05-11
Hello Andreas,

We haven't received such reports.

I suggest that you check adxloader.log for problems. Also try to turn all COM add-ins off and turn them on one by one in order to find the add-in which produces the issue.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 23 Nov, 2016 05:31:54 Top
Andrei Smolin


Add-in Express team


Posts: 14137
Joined: 2006-05-11
Hello Andreas,

You may want to check a case in progress; see or code: 0x8000000d in adxloader.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Nov, 2016 04:03:18 Top