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ideaFocus
Posts: 63
Joined: 2013-07-19
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A customer was updating an addin-express Excel addin when something (unknown what it was) went wrong, from that point on the addin fails to load.
On Excel start up the following message is displayed.
<path>\adxloader.<addin>.dll could not be found
The following steps were taken to resolve the issue:
?Â?Ð?? The addin was disabled (using the control panel)
?Â?Ð?? The addin was uninstalled (using the control panel)
?Â?Ð?? The addin was re-installed
?Â?Ð?? Looked into the registry (HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\<addin>.AddinModule)
?Â?Ð?? Reviewed log file (adxloader.log), no issues.
Nothing has fixed the adxloader issue.
Notes:
?Â?Ð?? The addin has been running for over a year at the customer site.
?Â?Ð?? Only one machine has the issue
Versions:
?Â?Ð?? Excel: 2010
?Â?Ð?? Addin-Express: 7.5.4072
?Â?Ð?? Visual Studio 11.0.61030 update 4
?Â?Ð?? .NET 4.5.50709
I believe this issue is specific to one customer machine and given that the addin has been running for a time, the issue is most likely to do with the registry. Even after the add-in was uninstalled (control panel) the issue remained.
Please help
Thanks. |
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Posted 23 Oct, 2016 01:52:28
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Andrei Smolin
Add-in Express team
Posts: 18830
Joined: 2006-05-11
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Hello Attiqe,
It looks like you have a combination of COM add-in and XLL add-in in the same assembly. Is this the case?
It looks like the issue only relates to the XLL part.
Please reinstall your add-in, start Excel, try to invoke a function from your XLL and send me both adxloader.log and adxregistrator.log.
Also send me a screenshot showing both entries for your add-in in File | Options | Add-ins. You can find the support email address in {Add-in Express installation folder}\readme.txt. Please make sure your email contains a link to this topic.
Also send me a screenshot of the message that you get at startup.
Finally, please export the following registry key(s) to a *text* file and send me the file(s):
HKEY_CURRENT_USER\Software\Microsoft\Office\{Office version}.0\Excel\Options
Andrei Smolin
Add-in Express Team Leader |
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Posted 24 Oct, 2016 06:00:39
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ideaFocus
Posts: 63
Joined: 2013-07-19
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Hi Andrei
Will get the information together and get back to you as soon as possible.
Cheers |
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Posted 24 Oct, 2016 19:04:00
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Andrei Smolin
Add-in Express team
Posts: 18830
Joined: 2006-05-11
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Okay. Waiting.
Andrei Smolin
Add-in Express Team Leader |
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Posted 25 Oct, 2016 04:42:58
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ideaFocus
Posts: 63
Joined: 2013-07-19
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Posted 29 Oct, 2016 21:37:17
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Andrei Smolin
Add-in Express team
Posts: 18830
Joined: 2006-05-11
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Hello Colin,
Thank you for the files.
Unfortunately, I was unable to identify the name of your add-in looking into the files. The name of the add-in loaded by Outlook (!) shouldn't relate to the issue, I believe. I don't understand the AddinModule*.txt files: they contain registry values for an Excel COM add-in which is never loaded. Do they relate to the issue?
Are you sure the add-in name that the error message shows is the name of your add-in? If yes and if the add-in isn't installed on that machine, try to remove (modify) that registry value. Maybe, the user is able to uncheck the corresponding entry in the Add-ins dialog.
Andrei Smolin
Add-in Express Team Leader |
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Posted 31 Oct, 2016 08:50:44
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ideaFocus
Posts: 63
Joined: 2013-07-19
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Hi Andrei
Thanks for the reply, I will get better information and get back to you as soon as possible.
Cheers
COlin |
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Posted 31 Oct, 2016 21:35:15
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