We can't open ... It's possible the file is already open...

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We can't open ... It's possible the file is already open...
 
Jeff Noble




Posts: 120
Joined: 2011-09-07
Hi,
I have an issue that popped up when I upgraded add-in express. I am getting an error when I do the following:

1. open outlook
2. save an email to the desktop (a .msg file)
3. double click the msg file (outlook is still open)
4. The message opens successfully
5. Close the message window (but leave outlook open)
6. double click the msg file again

It works the first time, but the second time I open the file I get an error:
We can't open 'c:\...\test.msg'. It's possible the file is already open, or you don't have permission to open it. To check your permissions, right-click the file folder, then click Properties.

If I disable my plug-in, I don't see this error. I also did not see the error before upgrading addin-express.

Checking AddinExpress.MSO.2005.dll's versions:
8.0.4330.0 works
8.1.4350.0 broken

It's possible that I have a handle on the file somehow, but I was hoping you could shed some light on the changes between those versions. Something changed there. If I revert just the add-in express dll's everything works normally (no errors).

Any ideas?
Jeff
Posted 27 Jun, 2016 08:55:00 Top
Andrei Smolin


Add-in Express team


Posts: 15826
Joined: 2006-05-11
Hello Jeff,

I reproduce this issue in Outlook 2016 with no add-ins enabled. I've posted the description of the issue at https://social.msdn.microsoft.com/Forums/en-US/f31f10ff-6efa-4bbe-8b28-179fba31eb0c/bug-in-outlook-2016-you-cant-open-msg-for-the-second-time?forum=outlookdev.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader

Update. The topic was moved. The new link is https://social.technet.microsoft.com/Forums/office/en-US/f31f10ff-6efa-4bbe-8b28-179fba31eb0c/bug-in-outlook-2016-you-cant-open-msg-for-the-second-time?forum=outlook.
Posted 28 Jun, 2016 05:58:46 Top
Jeff Noble




Posts: 120
Joined: 2011-09-07
Andrei,

I am not seeing this error with the previous version of addin express. If it's an Outlook issue, I would think that would not matter. If I roll back to the previous addin express version (mentioned in the original post), I can open the email as many times as I like with no errors. Something seems to have changed there as well that is highlighting my particular issue.

-Jeff
Posted 28 Jun, 2016 07:30:42 Top
Andrei Smolin


Add-in Express team


Posts: 15826
Joined: 2006-05-11
Hello Jeff,

What build of Office 2016 are you using?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 28 Jun, 2016 09:47:18 Top
Jeff Noble




Posts: 120
Joined: 2011-09-07
Microsoft Outlook 2016 MSO (16.0.4390.1000) 32-bit
Posted 28 Jun, 2016 09:58:02 Top
Andrei Smolin


Add-in Express team


Posts: 15826
Joined: 2006-05-11
Hello Jeff,

I don't think we will be able to fix this issue. Because we won't be able to identify it in the current Outlook 2016 versions.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jun, 2016 10:37:24 Top
Jeff Noble




Posts: 120
Joined: 2011-09-07
Not sure I understand. Something changed in Addin Express in that version as the older version works (even in the latest Outlook version). If I drop the old dll's into my project everything works properly. I would just be stuck on that version forever which is not where we want to be. Are you saying that those changes are somehow tied (or statically linked) toMS dll's and it has nothing to do with Addin Express code?

I don't see the same thing you do, I can save a message and load it multiple times with no errors, but if this is in fact a Microsoft error, I can see how you won't be able to do much about it.

Just looking for a little clarification on the issue.

Thanks!!!

-Jeff
Posted 29 Jun, 2016 10:51:02 Top
Andrei Smolin


Add-in Express team


Posts: 15826
Joined: 2006-05-11
Jeff,

Jeff Noble writes:
Something changed in Addin Express in that version


This may be caused by something else. On my machine, the issue occurs in Outlook 2016 16.0.6965 with *no* add-ins enabled. This makes me think we won't be able to identify that issue using the Office version that we have installed.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jun, 2016 11:10:58 Top
Jeff Noble




Posts: 120
Joined: 2011-09-07
I see. Thanks for the clarification! I will see if I can upgrade to that version as well and test. For now we will be forced to downgrade addin express and stay at the old version :( I hope Microsoft fixes this in a future release. Looks like they moved your post to another forum, but I don't see it (at least not yet) in the new forum.

If anything changes I'll keep you advised, but for now we won't be able to upgrade.

-Jeff
Posted 29 Jun, 2016 13:48:01 Top
Andrei Smolin


Add-in Express team


Posts: 15826
Joined: 2006-05-11
Posted 30 Jun, 2016 02:35:02 Top