our customer has to enable add-in every time they open Excel

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our customer has to enable add-in every time they open Excel
 
Ramesh Shrestha




Posts: 63
Joined: 2011-01-03
Hi,

We sell our add-in for Excel. Now we have 3 versions of add-in: v6, v7 and v8 which are designed to run side-by-side.

One of our customer reported today that when they installed v8 add-in, it crashed somehow. The v7 add-in was installed and working fine before then. Now, he has to reactive the v7 add-in every time he wishes to use it.

He has done reinstalling of the v7 add-in too but did not help.

What could be the way to reset it so that they can install v7 again and it remains active in the COM add-ins section?

Regards
Santosh
SpreadsheetConverter Team
Posted 21 Apr, 2016 01:09:57 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hello Santosh,

It looks like some problem occurs when your add-in loads. Enable your add-in, close Excel, delete adxloader.log, start Excel. If the add-in is disabled, copy adxloader.log before you enable the add-in, post adxloader.log here.


Andrei Smolin
Add-in Express Team Leader‎
Posted 21 Apr, 2016 02:15:14 Top
Ramesh Shrestha




Posts: 63
Joined: 2011-01-03
Dear Support,

Thanks for the reply.

I will ask our customer to carry out the steps and send you the files once I receive them.

Regards
Santosh
SpreadsheetConverter Team
Posted 21 Apr, 2016 02:22:16 Top
Ramesh Shrestha




Posts: 63
Joined: 2011-01-03
Hi,

Here are files I received from my customer.

adxloader before: https://dl.dropboxusercontent.com/spa/jm0paqx0d067bt2/case-125538/adxloader-before.txt

adxloader after: https://dl.dropboxusercontent.com/spa/jm0paqx0d067bt2/case-125538/adxloader.log

In fact, the add-in is not in disabled state but in-active. See
https://dl.dropboxusercontent.com/spa/jm0paqx0d067bt2/case-125538/image001.jpg

If you need other info, do let us know.

Regards
Santosh
SpreadsheetConverter Team
Posted 22 Apr, 2016 00:09:13 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Thank you, Santosh.

The logs show that the add-in loads correctly. There are two variants:

- the customer gets the logs at a wrong moment(s)
- the error occurs after the add-in loads; in this case adding debug messages should help identify the issue.

You can use use System.Diagnostics.Debug.WriteLine() to add debug messages to your code. You collect suchmessages at run time using DebugView (see http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx).


Andrei Smolin
Add-in Express Team Leader‎
Posted 22 Apr, 2016 04:31:02 Top