Add in loading stops with Error code: 0x80131022

Add-in Express™ Support Service
That's what is more important than anything else

Add in loading stops with Error code: 0x80131022
 
Sven Buth




Posts: 2
Joined: 2014-12-02
Hi,

on a customer machine with Windows 7 Professional SP1 we are unable to get our add in starting. The adxloader.log reports the following error:

Add-in Express Loader Log File: 09/28/2015 18:15:49:313

Startup directory: C:\Program Files (x86)\STP AG\LEXolution.DMS Outlook DESK\AddInFiles\
Loader version: 7.5.4072.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
18:15:49:313 3376 3932 Start.
18:15:49:313 3376 3932 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{2EB524F2-1BE9-4327-9274-2802D11F9AFA}'
18:15:49:313 3376 3932 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{2EB524F2-1BE9-4327-9274-2802D11F9AFA}' is closed.
18:15:49:313 3376 3932 Converting the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID from string.
18:15:49:313 3376 3932 Success.
18:15:49:313 3376 3932 Attempting to get the class object by the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID.
18:15:49:313 3376 3932 Success.
18:15:49:313 3376 3932 Creating a new instance of the add-in loader.
18:15:49:313 3376 3932 Loading mscoree.dll
18:15:49:313 3376 3932 Success.
18:15:49:313 3376 3932 Loading the configuration from the system registry.
18:15:49:313 3376 3932 Getting the latest CLR version.
18:15:49:329 3376 3932 The latest CLR version is 'v4.0.30319'.
18:15:49:329 3376 3932 The configuration has been loaded successfully.
18:15:49:329 3376 3932 Runtime version: v4.0.30319.
18:15:49:329 3376 3932 Assembly name: STP.AddIn.Outlook.
18:15:49:329 3376 3932 Class name: STP.AddIn.Outlook.AddinModule.
18:15:49:329 3376 3932 Registry key: CLSID\{2EB524F2-1BE9-4327-9274-2802D11F9AFA}.
18:15:49:329 3376 3932 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
18:15:49:329 3376 3932 Loading CLR: v4.0.30319.
18:15:49:329 3376 3932 Calling CLRCreateInstance method.
18:15:49:329 3376 3932 Success.
18:15:49:329 3376 3932 Calling GetRuntime method.
18:15:49:329 3376 3932 Success.
18:15:49:329 3376 3932 Checking if the hosting API of .NET Framework v4.0 beta is installed.
18:15:49:344 3376 3932 The hosting API is up to date.
18:15:49:344 3376 3932 Calling GetInterface method for the CorRuntimeHost interface.
18:15:49:360 3376 3932 Error code: 0x80131022

We already uninstalled all .Net Frameworks and reinstalled .Net 4.0 and 4.5, but the error still persists.

Any idea what is going wrong here?

Best regards

Sven Buth
Posted 29 Sep, 2015 02:07:09 Top
Andrei Smolin


Add-in Express team


Posts: 16992
Joined: 2006-05-11
Hello Sven,

I would also try to enable .NET 3.5 on that PC.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Sep, 2015 06:18:08 Top