Sometimes the whole Contact ribbon is missing in the Contact inspector (Outlook 2010)

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Sometimes the whole Contact ribbon is missing in the Contact inspector (Outlook 2010)
 
Arkadius




Posts: 30
 Joined: 2012-08-21
Hey guys!

We have a really weird problem. We are developing two different Outlook Add-Ins with Add-In Express (7.0.4023.2005).

Our problem is that sometimes the whole Contact ribbon in the Contact inspector of Outlook 2010 is missing! After a few testing we found out that this only happens if both Add-Ins are registered. If only one of them is registered there is no problem. It is really easy to reproduce and only one of the Add-Ins uses ribbon buttons.

See the following screenshot:
User added an image

Did you ever hear about such a problem?

Best regards
Arkadius
Posted 08 Jan, 2013 10:01:21 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
Hi Arkadius,

A possible workaround is described in http://www.add-in-express.com/forum/read.php?SHOWALL_1=1&FID=5&TID=10080#nav_start. You need to replace the getVisible="getVisible_Callback" entries in the ribbon xml for the tab with visible="true". You can use the OnRibbonBeforeLoad event of the add-in module class. For example: 

        private void AddinModule_OnRibbonBeforeLoad(object sender, ADXRibbonBeforeLoadEventArgs e)
        {            
            e.Xml = e.Xml.Replace("getVisible="getVisible_Callback"", "visible="true"");            
        }


Please let me know whether this helps or not.


Andrei Smolin
Add-in Express Team Leader
Posted 09 Jan, 2013 03:42:49 Top
Arkadius




Posts: 30
 Joined: 2012-08-21
Hi Andrei,

This workaround seems to work!

Thanks for your help!

Best regards
Arkadius
Posted 09 Jan, 2013 07:27:00 Top