Outlook and Word 2003 as default editor

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Outlook and Word 2003 as default editor
 
Martin Rowan




Posts: 9
Joined: 2006-03-03
Hi,

I'm having problem with the outlook add-in i developed which in simple terms save the content of the email and the email address to a MySQL database.

The problem I'm having is as follows, when Word 2003 is not the default editor or used reading emails the Add-In works fine within Outlook with no issues.

When both options are selected within the email options section, outlook starts to hang, and i have to use task manager to end task. These problems arise when you use copy/paste in a new mail window. What is also happening is that the performance of the PC is being affected as well, the pc starts to run slowly.

I was wondering if anyone has any thoughts on a solution, the version I'm using is Add-in Express™ .NET v2.4.1757, Outlook 2003 and .Net Framework 1.1 with Visual Studio 2003

Thank you

:(
Posted 09 May, 2006 06:13:08 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Martin.

Do you add custom command bars/controls to Outlook inspectors?
What do you copy/paste in a new mail window? Is just a text or any other data?
Posted 09 May, 2006 12:24:56 Top
Martin Rowan




Posts: 9
Joined: 2006-03-03
Hi Sergey,

Do you add custom command bars/controls to Outlook inspectors?
I add a AddinExpress.MSO.ADXOlExplorerCommandBar to outlook (2003 & 2000) and place only one button the bar. HNo Other command bars created


What do you copy/paste in a new mail window? Is just a text or any other data?


The information copy/pasted is text and an image, which is only 4kb in size


Outside of this issue our clients are now experience performance issue with the add-in, when an email is sent oiutlook then hangs, and has to be killed using task manager

When the add-in is unintalled outlook none of the above issues occur.
Posted 18 May, 2006 10:33:40 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Martin.

Can you send me the project? I will test it on my PC.
Posted 18 May, 2006 12:05:34 Top