Jens Damsgaard
Guest
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Hello,
We have a problem that occurs for some of our customers during uninstall.
First though I have a general uninstall question:
When we uninstall I notice that the office applications that we hook into are started during the uninstallation process. Why is this done? Is it a coding eror from our part that causes this or a byuilt in functionality?
Our problem arises from this...
Some of our customers experience crashes when uninstalling our product. The crahses occur in the office application when started during uninstall.
A typical error message can look like this:
Faulting application name: POWERPNT.EXE, version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulting module name: mso.dll, version: 14.0.6112.5000, time stamp: 0x4e9b27af
Exception code: 0xc0000005
Fault offset: 0x003f4c84
Faulting process id: 0x23a4
Faulting application start time: 0x01cce194db99aae8
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll
Report Id: 19dedfe0-4d88-11e1-9956-54424997b094
Fault bucket 2687552798, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: POWERPNT.EXE
P2: 14.0.6009.1000
P3: 4cc1a4ed
P4: mso.dll
P5: 14.0.6112.5000
P6: 4e9b27af
P7: c0000005
P8: 003f4c84
P9:
P10:
Attached files:
C:\Users\jd\AppData\Local\Temp\53107108.cvr
C:\Users\jd\AppData\Local\Temp\CVR56D6.tmp.cvr
C:\Users\jd\AppData\Local\Temp\WER5BB6.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\jd\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_POWERPNT.EXE_c6f415f5498eee4822395bd3cdc6bf8f9dd2768_0afe67f6
Analysis symbol:
Rechecking for solution: 0
Report Id: 19dedfe0-4d88-11e1-9956-54424997b094
Report Status: 0 |
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Eugene Astafiev
Guest
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Hi Jens,
May I see the adxregistrator.log file? Typically you can find this file in the <My Documents>\Add-in Express folder.
Please take a look at the http://www.add-in-express.com/docs/net-commandbar-components.php#command-bars-controls-created-removed section of the online documentation. It states the following:
When the add-in is uninstalled, and there are non-temporary toolbars and controls in the add-in, Add-in Express starts the host application and removes the toolbars and controls. That is, temporary toolbars and controls allow your add-in to uninstall faster. |
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Jens Damsgaard
Guest
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Hello Eugene,
Sorry to say but we have shut down the adxregistrator log. Our customers don't want it and asked us to remove it so we shut it down.
I have read the sectio nyou mentioned and I can see that using temporary controls is the answere to my first question and a possible workaround to not experience the crash.
I would however realy like to know the reason for the crash. Is the adxregistrator.log file the only option you have of looking into the problem? If so I will have to set upp a test with one of our customers to try to have the problemoccure and activate the log there... That will take some tme though... |
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Eugene Astafiev
Guest
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Hi Jens,
Yes, you are on the right avenue. I need to get the adxregistrator.log file first.
BTW Are you able to reproduce the issue with a newly created empty add-in project? Does it work as expected? |
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Jens Damsgaard
Guest
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Hello Eugene,
No we are not able to reproduce the issue ourselves. Some customers report the issue.
I will ook iinto the adxregistrator.log file... |
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Eugene Astafiev
Guest
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Hi Jens,
Please keep me notified. |
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