Installation MAPI Accessor doesn't work

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Installation MAPI Accessor doesn't work
Gal Cougnaud

Posts: 22
Joined: 2010-10-05

Context :
I have already installed MAPI Accessor (adx_mapi_accessor_v23b210.msi) on my computer.
I want to uninstall this to intall the new release (adx_mapi_accessor_v23b222.msi).

Problem :
I cant' do it, because the uninstallation or installation failed at the end.

For information, I have upgrate my windows OS (XP) with the .NET framework 4.
As I think, this fact is the origin of the problem, I have uninstalled this updates, and I cleaned my computer with a .NET cleaner. But the problem still exist.

I think, it's a problem of COM registration.
Have you got any idea or any workaround to solve this problem ?

NB : We have a pro licence of Add-In.
NB : Excuse me for my bad english.
Posted 05 Oct, 2010 05:24:39 Top
Andrei Smolin

Add-in Express team

Posts: 14094
Joined: 2006-05-11
Hi Gal,

Unfortunately, it looks like we will be able to look at this issue in a week or so. Currently, I just cannot tell you why this occurs or how to fix this.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 05 Oct, 2010 08:01:05 Top