Security Manager creates high CPU load on Terminalservers with Outlook 2010

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Security Manager creates high CPU load on Terminalservers with Outlook 2010
Schubert Michael

Posts: 1
Joined: 2010-09-30
we are using Security Manager 2010 for Microsoft Outlook (Release 2010.6.0.3015) in a standalone application to access Outlook 2010.
Both is installed in an terminalserver environment (Windows 2003 R2 X64, German).

When our Application first connects to Outlook it takes a long time until it responds (the time (up to several minutes) depends on the number of users which are logged on to the server). During this time our Application creates 25% of CPU Load on a Quadcore System. All further connects to Outlook are fast (until Outlook or our Application is restarted).

The code looks like this:

AddinExpress.Outlook.SecurityManager Securitymanager;
SecurityManager = new AddinExpress.Outlook.SecurityManager();
SecurityManager.DisableOOMWarnings = true;
SecurityManager.DisableOOMWarnings = false;

We think the problem is the line "SecurityManager.ConnectTo(outlook);".

The previous version of Serurity Manager worked well for us (same Terminalserver, but Outlook 2003).

I hope you have a solution or workaround for me,
Posted 30 Sep, 2010 10:39:46 Top
Andrei Smolin

Add-in Express team

Posts: 18214
Joined: 2006-05-11
Hi Michael,

Please try the suggestions below.

Maybe you will be able to identify the source of the problem by turning off other COM add-ins and Smart Tags in the host application. If your host application is Excel, turn off all Excel add-ins, too. You can also try turning off your antivirus software. Also check Office 2003 Resource Kit.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 01 Oct, 2010 02:01:48 Top