Mark Dorner
Guest
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Dear Forum,
I have a toolbar that is working on most machines we install it on (IE 7 or 8, Windows XP, Vista and 7) but have run into an issue where it is installing correctly, appears in the manage add-ons but will not appear in the toolbar list. The machine is running Windows XP SP3 with IE 8. It also has Norton anti-virus but I do not see how it can block the toolbar appearing if everything installed correctly.
Any help or advice is appreciated.
Thank you |
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Andrei Smolin
Add-in Express team
Posts: 18793
Joined: 2006-05-11
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Hi Mark,
What is the class type of the module that you use in your project? If ADXIEModule, then do you have ADXIEToolBarItem.LoadAtStartup = true and ADXIEToolBarItem.Position = NewRow? If ADXIEToolbarModule, then do you have ADXIEToolbarModule.Position = NewRow? Also, have you checked the item corresponding to your toolbar in View | Toolbars?
Did you try disabling Norton Antivirus?
Andrei Smolin
Add-in Express Team Leader |
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Mark Dorner
Guest
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Hi Andrei,
First, thank you for replying.
I am using ADXIEModule and had the "LoadAtStartup=true" but did not have the "Position=NewRow". Could that be causing the issue?
When using View | Toolbars it does not appear in the list despite it appearing in the Manage Add-Ons.
I tried disabling the Norton but it is one of the persistent ones that defies all shutdown. If you think it is the culprit I will uninstall it and try to reinstall the toolbar.
Thank you,
Mark |
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Andrei Smolin
Add-in Express team
Posts: 18793
Joined: 2006-05-11
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Hi Mark,
Please try reproduce the same on a new add-on project. If this is reproducible, please send the project to the support e-mail address, see {Add-in Express}\readme.txt. Please make sure your e-mail contains a link to this topic.
Andrei Smolin
Add-in Express Team Leader |
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