IE 11 on Windows 8.1 Desktop

Add-in Express™ Support Service
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IE 11 on Windows 8.1 Desktop
 
Anoop Kovoor




Posts: 19
Joined: 2012-11-06
Hi,

When I install the add-in for IE11 in Windows 8.1 machine, the add-in is displayed as incompatible and is not enabled. Please provide a solution for the same. The version of AddinExpress.IE.dll we use is 8.0.5064.0

Thanks and Regards,
Anoop
Posted 12 Feb, 2014 08:01:48 Top
Andrei Smolin


Add-in Express team


Posts: 14140
Joined: 2006-05-11
Hello Anoop,

Try turning Enhanced Protected Mode off. If you need to support it, upgrade to the current Add-in Express version.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 12 Feb, 2014 10:22:50 Top
Anoop Kovoor




Posts: 19
Joined: 2012-11-06
When I try to install the latest build v9.0.6121 as while activating the product, I'm getting an error as follows. Please let us know a resolution for the same.


---------------------------
Incorrect License Name or License Key
---------------------------
The license key you have entered is either incorrect or does not match the product package you are installing.

You are installing version 9 of Add-in Express for Internet Explorer and .NET, Premium. Please make sure
you are using the key corresponding to this package. Enter your license name and license key exactly as they
appear in your registration e-mail; use copy/paste to avoid any mistakes.

Thanks and Regards,
Anoop
Posted 13 Feb, 2014 02:24:12 Top
Svetlana Cheusheva


Add-in Express team


Posts: 224
Joined: 2005-02-02
Hello Anoop,

We have just emailed you the new license key for version 9 of Add-in Express for Internet Explorer, Premium. If you did not receive the email, please write to me using our contact page and I will re-send you the new license information.
Posted 13 Feb, 2014 04:10:25 Top
rxtxup




Posts: 6
Joined: 2014-02-14
I just purchased now Add-in Express for Internet Explorer Standard. But can't activate, have the same message as above. I wrote you email, but didn't get response yet. Need it urgently before th deadline, Thank's.

Also btw how to change my login name on this forum?
Posted 14 Feb, 2014 03:17:35 Top
Anoop Kovoor




Posts: 19
Joined: 2012-11-06
Please report this with the add-in express team and they will send you a new license key which supports the installation of release 9.
Posted 14 Feb, 2014 04:25:37 Top
Svetlana Cheusheva


Add-in Express team


Posts: 224
Joined: 2005-02-02
Hi Eugene (rxtxup),

I have just emailed you the new license key for version 9. Please let me know what login name you would like to change your current one to (you can reply to my e-mail) and we will update your user profile.
Posted 14 Feb, 2014 04:38:22 Top