Buttons in Commandbar is empty in word 2003

Karim

Posts: 170
Joined: 2006-01-02

Hi,
I have button in commandbar and sometimes the commandbar with word 2003 is visible but button is "empty".
we use citrix with 10 users and problem is happening randomly
I set Temporary := false for the command bar, and button and normal.dot is writable
But When i remove {HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in) and i restart word button reappears and works ...
I use Add In Express 2010 (Version 6.0 Beta 2 (build 752)) and Delphi 2007.

Have and idea ?
Thanks
karim

Andrei Smolin

Add-in Express team

Posts: 18844
Joined: 2006-05-11

Hi Karim,

What do you mean by "empty button"?

Do you remove {HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in} or {HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in}\CommandBars?

BTW, in what command bar do you show the button? Is it a built-in or custom one? Is this a built-in or a custom control? Is this a button or some other control?

Does this occur in Word itself or when you edit an e-mail in Outlook and Word is set as the default e-mail editor?

Andrei Smolin
Add-in Express Team Leader

Karim

Posts: 170
Joined: 2006-01-02

Hi Andrei,

1) What do you mean by "empty button"?

There are commandbar but with ghost button (no icon and no label)

2) Do you remove {HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in} or {HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in}\CommandBars?

{HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in}

3) BTW, in what command bar do you show the button? Is it a built-in or custom one? Is this a built-in or a custom control? Is this a button or some other control?

object AddInModule: TAddInModule
OldCreateOrder = True
OnCreate = adxCOMAddInModuleCreate
AddInName = 'NovaxelOffice'
RegisterForAllUsers = True
SupportedApps = [ohaExcel, ohaWord]
OnAddInInitialize = adxCOMAddInModuleAddInInitialize
OnAddInStartupComplete = adxCOMAddInModuleAddInStartupComplete
OnAddInFinalize = adxCOMAddInModuleAddInFinalize
OnOLExplorerClose = adxCOMAddInModuleOLExplorerClose
TaskPanes = <>
Height = 300
Width = 335
object adxCommandBarNovaxelOffice: TadxCommandBar
SupportedApps = [ohaExcel, ohaWord]
CommandBarName = 'NovaxelOffice'
Protection = adxMsoBarNoChangeDock
UseForRibbon = True
Left = 64
Top = 52
ButtonTypes = {0400000000000000000000000000000002000000}
Buttons = <
item
Caption = 'Classer au format Office'
OfficeTag = '{77786E7F-66F0-4D96-A9F7-C3409FE812B1}'
olExplorerItemTypes = []
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FE001824FE007F5858007F5858007E5858001824FE001824FE001824FE001824
FE001824FE007F5858007E58580090747400FF00FF00FF00FF00}
OnC lick = adxCommandBar1Controls0Click
PropertyChanged = 84
end
item
Caption = 'Classer en lecture seule'
OfficeTag = '{A5483E9C-26E4-4F90-9E58-F0F953D808A6}'
olExplorerItemTypes = []
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OnC lick = adxCommandBarNovaxelOfficeControls1Click
PropertyChanged = 71
end
item
Caption = 'Script Novaxel'
OfficeTag = '{D1851027-D4F3-4B74-ABCB-F3EEE3ABC533}'
olExplorerItemTypes = []
olInspectorItemTypes = []
Visible = False
St yle = adxMsoButtonIconAndCaption
Glyph.Data = {
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OnC lick = adxCommandBarNovaxelOfficeControls2Click
PropertyChanged = 85
end
item
OfficeTag = '{91228602-470A-4907-B950-465B071FEC5C}'
olExplorerItemTypes = []
olInspectorItemTypes = []
Visible = False
PropertyChanged = 19
end>
PropertyChanged = 4
end
end

4) Does this occur in Word itself or when you edit an e-mail in Outlook and Word is set as the default e-mail editor?

Word itself

Karim

Posts: 170
Joined: 2006-01-02

Hi,
For more informations
1) I haven't problem with commandbar in excel 2003

---------Registry WORD

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\AddIns\NovaxelOffice.NovaOffice]
"ADXStartMode"="NORMAL"

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\AddIns\NovaxelOffice.NovaOffice\CommandBars]
"NovaxelOffice"=dword:00000004

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\AddIns\NovaxelOffice.NovaOffice\Controls]
"{77786E7F-66F0-4D96-A9F7-C3409FE812B1}"=dword:00000054
"{A5483E9C-26E4-4F90-9E58-F0F953D808A6}"=dword:00000047
"{D1851027-D4F3-4B74-ABCB-F3EEE3ABC533}"=dword:00000055
"{91228602-470A-4907-B950-465B071FEC5C}"=dword:0000000f

---------------------------------------------------------------------

---------Registry EXCEL-------------------------------------------

[HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\AddIns\NovaxelOffice.NovaOffice]
"ADXStartMode"="NORMAL"

[HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\AddIns\NovaxelOffice.NovaOffice\CommandBars]
"NovaxelOffice"=dword:00000004

[HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\AddIns\NovaxelOffice.NovaOffice\Controls]
"{77786E7F-66F0-4D96-A9F7-C3409FE812B1}"=dword:00000054
"{A5483E9C-26E4-4F90-9E58-F0F953D808A6}"=dword:00000047
"{D1851027-D4F3-4B74-ABCB-F3EEE3ABC533}"=dword:00000055
"{91228602-470A-4907-B950-465B071FEC5C}"=dword:0000000f

----------------------------------------------------------------------

Andrei Smolin

Add-in Express team

Posts: 18844
Joined: 2006-05-11

Hi Karim,

Make sure that you have Office 2003 SP3. Also, try turning off Adobe plugins (if any). to turn an add-in off, set LoadBehavior = 0 in {HKLM or HKCU}\Software\Microsoft\Office\{host application}\Addins\{an add-in}.

Andrei Smolin
Add-in Express Team Leader

Karim

Posts: 170
Joined: 2006-01-02

Hi Andrei,

1) I have Office 2003 SP3

2) No Adobe plugins

but i have : WebPage.Connect and WordEEFonts.Connect

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\WebPage.Connect]
"FriendlyName"="Assistant Pages Web"
"LoadBehavior"=dword:00000008

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\WordEEFonts.Connect]
"LoadBehavior"=dword:00000008
"FriendlyName"="Outil Polices est-europ?ennes de Microsoft Word"

3) in My HKLM i have LoadBehavior = 3

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\NovaxelOutlook.Novaxel]
"FriendlyName"="Novaxel"
"Description"=""
"LoadBehavior"=dword:00000003
"CommandLineSafe"=dword:00000000

I build my add-ins with LoadBehavior=0 ?

Andrei Smolin

Add-in Express team

Posts: 18844
Joined: 2006-05-11

Hi Karim,

Turning all other add-ins off is a good idea. I'd also check if there are Word templates attached to a document; I saw templates that execute some VBA code and in this way interfere with add-ins. Also, you can turn off all smart tags.

Your add-in should have LoadBehavior = 3. Otherwise, it will not load.

Andrei Smolin
Add-in Express Team Leader

Karim

Posts: 170
Joined: 2006-01-02

Hi Andrei,

When i remove {HKCU}\Software\Microsoft\Office\Word\Addins\{My add-in} and i restart word button reappears and works ...
I will delete this key with a script when i open a user session. do you think this is a good idea ?

Karim

Andrei Smolin

Add-in Express team

Posts: 18844
Joined: 2006-05-11

Hi Karim,

I'd regard this as a workaround, a rather awkward one. I'd like to find the cause of the issue. Is it possible that this situation occurs when there're hidden winword.exe instances in the Task Manager window?

Andrei Smolin
Add-in Express Team Leader

Karim

Posts: 170
Joined: 2006-01-02

Hi Andrei,

Is it possible that this situation occurs when there're hidden winword.exe instances in the Task Manager window?

I run multiple instances of Word with this script vbs (without destroying the Word object) on several Citrix user session at the same time.

dim OleApplication
For i = 0 To 5
Set OleApplication = CreateObject("Word.Application")
Next

I then opened several word documents on each session and I have not reproduced the problem

Karim