Error: Microsoft Outlook has stopped working...

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Error: Microsoft Outlook has stopped working...
 
George Spears




Posts: 79
 Joined: 2010-05-06
Windows 7 - 64 bit Ultimate, Delphi 2010
Hello, I have been developing an Outlook plugin (for Outlook 2007).
The plugin runs fine on my development environment.
When I go to a test environment (Laptop, Windows 7 64 Ultimate, Outlook 2007, no development software), I get an error when exiting Outlook. Specifically, I get "Outlook has stopped working, see these files for details).

The most interesting file shows this... Any idea where I should start looking for my issue? Any idea as to why it happens on one computer but not my development computer?

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7600 </Build>
<Product>(0x1): Windows 7 Ultimate</Product>
<Edition>Ultimate</Edition>
<BuildString>7600.16539.amd64fre.win7_gdr.100226-1909</BuildString>
<Revision>1</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1033</LCID>
</OSVersionInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>OUTLOOK.EXE</Parameter0>
<Parameter1>12.0.6514.5000</Parameter1>
<Parameter2>4a89dc70</Parameter2>
<Parameter3>gdiplus.dll_unloaded</Parameter3>
<Parameter4>0.0.0.0</Parameter4>
<Parameter5>4a5bd976</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>73d2783c</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7600.2.0.0.256.1</Parameter1>
<Parameter2>1033</Parameter2>
</DynamicSignatures>
<SystemInformation>
<MID>63208693-BA86-4A13-8AEF-EFFB697264D8</MID>
<SystemManufacturer>LENOVO</SystemManufacturer>
<SystemProductName>6475ZN2</SystemProductName>
<BIOSVersion>7UET66WW (2.16 )</BIOSVersion>
</SystemInformation>
</WERReportMetadata>
Posted 18 May, 2010 13:32:04 Top
Dmitry Kostochko


Add-in Express team


Posts: 2875
 Joined: 2004-04-05
Hi George,

I am afraid I cannot tell you any exact cause of this error. It seems some finalization code raises an unhandled exception. May it be that you use some third-party components in your code? Could you please try to create a simple, empty add-in for Outlook and test it on your laptop?
Posted 19 May, 2010 07:42:26 Top