Problems Registering Add-in, Functions not visible

Add-in Express™ Support Service
That's what is more important than anything else

Problems Registering Add-in, Functions not visible
Davide Crudo

Posts: 23
Joined: 2005-05-09
Dear Support,

We are testing an application using your add-in... and it got succesfully registered on about 20 PCs. (windows XP/2K and Office XP SP3)

On one PC (Windows 2K, Office XP SP3), the toolbar appears, but the DLL functions do not get registered (when we try to browser under functions, they do not show up) and therefore cannot be used.

The formula will then appear as "=pluginName.PluginName.functionname()" instead as appearing as "=functionname()".

I've noticed this kind of behaviour when registering the dll on pre Office XP versions.

I think that the upgraded Office 2K to Office XP on that machine.

It might be that something went wrong registering the dll the first time...and that unregistering it, will leave some mess somewhere.

Any suggestions...would be highly appreciated.

Thank you in advance!
Posted 20 Jul, 2005 04:54:35 Top
Dmitry Kostochko

Add-in Express team

Posts: 2875
Joined: 2004-04-05
Hi Davide,

Strange problem. Could you check out the HKCU\Software\Microsoft\Office\10.0\Excel\Options registry branch after your add-in is installed. There must be the 'OPEN' key there with the value '/A ' + ProgID of your add-in.

Also please check out the HKCU\Software\Microsoft\Office\9.0\Excel\Options registry branch. Possibly Excel version didn't change in the windows registry after the upgrade.
Posted 20 Jul, 2005 07:14:04 Top