old problem not fixed.

Add-in Express™ Support Service
That's what is more important than anything else

old problem not fixed.
 
Sally Peck


Guest


hi,
I'm getting many customer complaints about the current Add-in-Express integration I used.

my version is '2.7.261'

My users *always* complain of the bitmap of the icon in Add-in-Express copied to the clipboard without any reason.

when they do a copy & paste of their texts, it pastes the icon of the CommandBar icon instead.

Please advise.
Posted 01 Feb, 2007 12:50:20 Top
Sally Peck


Guest


Windows XP SP2, Office 2003.

Posted 01 Feb, 2007 12:53:22 Top
Dmitry Kostochko


Add-in Express team


Posts: 2875
 Joined: 2004-04-05
Hi Sally,

The fact is that our code doesn't use the PasteFace method (that requres an image in the clipboard) in Office 2002 and 2003. When working with Office 2000 our code saves the clipboard content before using the PasteFace method and restores the content afterwards. So, I can assume you have some problems with Office 2000 only. Could you please send me some demo project with the same behavior for testing?


P.S. Note that we take up your forum requests in the order we receive them.
Besides, it may take us some time to investigate your issue. Please be sure we will let you know as soon as the best possible solution is found.



Posted 02 Feb, 2007 07:03:07 Top