Outlook Add-in crash in Outlook 2212 - 20196.

Add-in Express™ Support Service
That's what is more important than anything else

Outlook Add-in crash in Outlook 2212 - 20196.
 
Sally Peck




Posts: 7
Joined: 2023-01-09
I get this error in latest Outlook

[img]https://ibb.co/vzpQ8KJ[/img]

After restarting, it returns an access violation.

[img]https://ibb.co/RcjzqCP[/img]

Latest Delphi 11.2,
Latest Add-in-Express.
Posted 09 Jan, 2023 02:38:18 Top
Sally Peck




Posts: 7
Joined: 2023-01-09
This error is replicable in the latest version of Outlook.

In previous version, nothing happened.
In latest version it causes access violation.
Posted 09 Jan, 2023 02:39:11 Top
Andrei Smolin


Add-in Express team


Posts: 18782
Joined: 2006-05-11
Hello Sally,

Is it possible that the crash is caused by ESET? Have a look at https://www.add-in-express.com/forum/read.php?SHOWALL_1=1&FID=1&TID=16450#nav_start.

If this doesn't apply, does turning off all other COM add-ins change the situation?

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Jan, 2023 06:10:14 Top
Sally Peck




Posts: 7
Joined: 2023-01-09
This is with clean-boot Outlook without any Add-ins.

There are no add-ins

See images:
https://imgbb.com/
Posted 09 Jan, 2023 06:20:40 Top
Sally Peck




Posts: 7
Joined: 2023-01-09
https://ibb.co/MfBVhH7

https://imgbb.com/

This is a reproducible bug with Outlook 2212 build 16.0.15928.20196 latest Outlook version.

This is reproducible with me, my customers, and customer's customer (i.e., customer of Add-in-Express, I am doing work-for-hire for him).
Posted 09 Jan, 2023 06:23:05 Top
Sally Peck




Posts: 7
Joined: 2023-01-09
In a previous version, below 16.0.15928.20196 outlook, it works 100% and no errors.

It's only on Outlook 16.0.15928.20196 that Delphi Add-in-Express COM DLLs crashes and no idea...

In Delphi debugging Outlook, there is no error messages that can be inferred or guessed that leads to the above errors.

It causes the Outlook DLL to crash for no reason.
Posted 09 Jan, 2023 06:25:30 Top
Andrei Smolin


Add-in Express team


Posts: 18782
Joined: 2006-05-11
Hello Sally,

We've tested your add-in on a slightly different Outlook build (a new update came today): Version 2212 (Build 15928.20198 Click-to-Run) Current Channel. No crash. Could you please check if updating Outlook fixes the issue?

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Jan, 2023 09:28:41 Top
Sally Peck




Posts: 7
Joined: 2023-01-09
Yes, it works!
My version is Microsoft??? Outlook??? for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20648) 32-bit, and no errors.


Thank you.


On Outlook 16.0.15928.20196 to upgrade to newer version.
Posted 09 Jan, 2023 10:28:11 Top
Andrei Smolin


Add-in Express team


Posts: 18782
Joined: 2006-05-11
Hello Sally,

Congratulations! And thanks for the good news!

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 10 Jan, 2023 06:08:16 Top
Sally Peck




Posts: 7
Joined: 2023-01-09
If someone is reading this.

How to fix.

Go to Control Panel, Program and Features.

Find Microsoft 365

https://ibb.co/LNCfbTC

1. Click on Change. This will cause the Repair Dialog to appear.

2. Select Online Repair, then click Change.

https://ibb.co/5Rv2CNX

3. Select Repair.

https://ibb.co/yyxbnC1

Wait between 5 to 30 minutes.

https://ibb.co/0G6yrbP

5. Close Repair dialog after completion.

https://ibb.co/MC4GvMm

Start Outlook, select Office Account, and click on the "Update Options" button. Then "Update Now" in the drop-down menu.

https://imgbb.com/

Your final version should be updated.
Posted 10 Jan, 2023 21:19:21 Top