ESET antivirus problem with Outlook add-in.

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ESET antivirus problem with Outlook add-in.
The new version of ESET antivirus crashes the outlook addin. 
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Tamas Szabo




Posts: 28
Joined: 2008-07-03
The new version of ESET antivirus crashes the outlook addin. (ver 9.1)
The problem occurs when closing an email where a TadxOlForm is installed.
When the email is closed, an accsess violation error is generated and most of the time the whole Outlook is shut down.
If the antivirus program is turned off, there is no error. I have never had a problem with previous versions of ESET.
With a simple test program with just a add-in form on the email, you can reproduce the error.
I have seen others have had similar problems before.
Do you know of a solution?
Posted 11 Nov, 2022 08:14:33 Top
Andrei Smolin


Add-in Express team


Posts: 18661
Joined: 2006-05-11
Hello Tamas,

Have a look at https://www.add-in-express.com/forum/read.php?SHOWALL_1=1&FID=1&TID=16398&ACTION=STATE_Y#nav_start.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 11 Nov, 2022 09:24:23 Top
Tamas Szabo




Posts: 28
Joined: 2008-07-03
Thank you for your reply!

I've read the topic you cited, but disabling the antivirus is not a real solution, it's not a viable option for security reasons.

However, one of our customers is already getting the error when using Panda antivirus.

This is why I asked if there is any progress on this issue.
Posted 11 Nov, 2022 09:46:17 Top
Andrei Smolin


Add-in Express team


Posts: 18661
Joined: 2006-05-11
Hello Tamas,

Tamas Szabo writes:
However, one of our customers is already getting the error when using Panda antivirus.


Sorry, what error?

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 11 Nov, 2022 10:01:37 Top
Dave O'Brien




Posts: 44
Joined: 2019-09-02
This is an ongoing issue and I am working (indirectly, unfortunately) with ESET through the local distributors sending logs to try and resolve this.
I will post on my original when ESET come up with a fix.
Posted 13 Nov, 2022 14:54:55 Top
Andrei Smolin


Add-in Express team


Posts: 18661
Joined: 2006-05-11
Thank you, Dave!

If the topic(s) becomes closed by that moment, please write me at support (at add-in-express.com and I'll reopen it.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 14 Nov, 2022 04:25:41 Top
Dave O'Brien




Posts: 44
Joined: 2019-09-02
ESET have provided me with an Outlook test add-in that doesn???t cause the issue, so I assume they will be fixing it in the next release.
Posted 15 Nov, 2022 20:28:22 Top
Andrei Smolin


Add-in Express team


Posts: 18661
Joined: 2006-05-11
Thank you very much!

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 16 Nov, 2022 07:01:33 Top
Tamas Szabo




Posts: 28
Joined: 2008-07-03
Thank you Dave, this is good news!
Posted 16 Nov, 2022 07:32:59 Top
Dave O'Brien




Posts: 44
Joined: 2019-09-02
Next release is due 24th November.
Posted 16 Nov, 2022 15:46:37 Top