[Outlook] Menu Ribbon in Appointment Window empty

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[Outlook] Menu Ribbon in Appointment Window empty
 
Stefan




Posts: 5
Joined: 2016-01-25
I upgraded the components from the last version to the current 2016-supporting components. I did not change anything of the code or properties at all, but after installing the add-in into Outlook, the window wherein I edit (or create) appointments do not have any ribbon contents anymore except of the "FILE" menu. I added a screenshot. What maybe wrong and what can be done?

User added an image
Posted 25 Jan, 2016 09:04:24 Top
Dmitry Kostochko


Add-in Express team


Posts: 2731
Joined: 2004-04-05
Hi Stefan,

Please check the StartFromScratch property of your add-in module (TAddInModule), what value do you have in this property?
Posted 25 Jan, 2016 09:08:46 Top
Stefan




Posts: 5
Joined: 2016-01-25
Hi Dmitry,

there's msrOutlookAppointent=True in that Property. Within "StartFromScratch2010" there's all set to False.
Posted 29 Jan, 2016 02:46:19 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
Hello Stefan,

Make sure all other COM add-ins are turned off.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jan, 2016 03:50:25 Top
Stefan




Posts: 5
Joined: 2016-01-25
Hello Andrei,
it's a fresh installation of Outlook 2016 with only those Add-Ins that come from Microsoft per default (Exchange-AddIn, Social Connector etc.). But even disabling them, except of the Exchange-AdIn) makes no difference. The Ribbon stays empty. And disabling the Exchange AddIn is no option, because Outlook must connect an Exchange server.

I should mention that this behaviour first occured with the current version of Add-In-Express. The previous version in combination with Outlook 2013 worked without any problem.
Posted 29 Jan, 2016 04:08:08 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
Stefan,

Could you please send me a project reproducing the issue to the support email address? Please find it in {Add-in Express installation folder}\readme.txt. And make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jan, 2016 04:36:50 Top
Stefan




Posts: 5
Joined: 2016-01-25
I would like to, but your website tells me, that the support address can be found in the registration email... but our registration is about 10 years old and those things are stored somewhere by my boss. Perhaps you can send me a mail to XXXX@sked.de and tell me that support address?
Posted 29 Jan, 2016 07:30:17 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
I've modified your message so that the email address is not visible for spammers.

You can use the contact form at https://www.add-in-express.com/support/askus.php.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jan, 2016 07:34:14 Top
Andrei Smolin


Add-in Express team


Posts: 14129
Joined: 2006-05-11
Hello Stefan,

The issue is caused by setting msrOutlookAppointent=True in the StartFromScratch property.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jan, 2016 09:01:02 Top
Stefan




Posts: 5
Joined: 2016-01-25
Thanks, that was the solution. It's a bit strange, but I tried this before an it didn't work, but this could also be an issue of Rad Studio. After completely cleaning and rebuilding it's okay now! Thanks again.
Posted 01 Feb, 2016 03:33:42 Top