Add in failed in start with office 2013 64 - Windows 8 64

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Add in failed in start with office 2013 64 - Windows 8 64
 
Karim




Posts: 161
Joined: 2006-01-02
Hi,

when I install a plug ins (for word and excel) to my client his office crash immediatly in start.

I install basic plug in and I have the same problem.

The version of Office 2013 and Windows 8 is the same as mine. but in my environnement it works fine.

I can not find why it crashes at startup automatically in his configuration.

Do you have a module with a debug log file ?


For information
Plug in is install in Administrator Mode.
All module is compile with Version 7.3 Hotfix (build 1214) with Delphi XE3

Karim
Posted 27 Feb, 2013 10:53:09 Top
Andrei Smolin


Add-in Express team


Posts: 14713
Joined: 2006-05-11
Hi Karim,

Please make sure that you have Delphi XE3 with Update Pack 1, that you create an add-in of the bitness corresponding to the bitness of Outlook on the target PC, and that your add-in loads correctly on a PC with no Delphi installed.

You can also send us your basic add-in for testing.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 28 Feb, 2013 05:07:02 Top
Karim




Posts: 161
Joined: 2006-01-02
Please make sure that you have Delphi XE3 with Update Pack 1,
- I use Delphi XE3 Update 1

that you create an add-in of the bitness corresponding to the bitness of Outlook on the target PC,
- Plug ins compils in 64 bits environnement for Word and Excel only

and that your add-in loads correctly on a PC with no Delphi installed.
- I test in new environnement only Windows 7 and office 2013 (64 bits) Delphi never installed and it works fine.
- unfotunetly, I don't have windows 8 (64 bits)- without Delphi not installed

You can also send us your basic add-in for testing.
- I just sent you an email with a my basic test project

Karim
Posted 28 Feb, 2013 10:48:20 Top
Dmitry Kostochko


Add-in Express team


Posts: 2742
Joined: 2004-04-05
Hi Karim,

Thank you for the sample, I have just tested it on our machine with Windows 8 x64 and Excel/Word 2013 x64. Your test add-in works fine, I did not see any exceptions. Is it the same project that you tested on your customer’s PC?
Posted 01 Mar, 2013 07:12:36 Top