Lars Black
Posts: 8
Joined: 2013-04-10
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I am not able to install ADX 904 because Webroot flags is as a W32.Trojan.Gen
I found an old thread about this https://www.add-in-express.com/forum/read.php?FID=5&TID=14961 (from 2018) but it is obviously still a problem.
What are you doing during install that still makes Webroot think ADX is a trojan?
Cheers
Lars |
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Andrei Smolin
Add-in Express team
Posts: 18825
Joined: 2006-05-11
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Hello Lars,
Lars Black writes:
What are you doing during install that still makes Webroot think ADX is a trojan?
We suppose this is a WebRoot issue: we do not receive similar reports from other antivirus products.
For me to provide them with detailed info please answer these questions.
What WebRoot version do you use? Is it updated regularly?
What is the exact message?
What is the exact file name blocked?
What is the file name of the .MSI included in the Add-in Express download package?
Andrei Smolin
Add-in Express Team Leader |
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Lars Black
Posts: 8
Joined: 2013-04-10
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We use newest Webroot (9.0.26.61) corporate edition with daily updates.
The MSI is adxnet-v904-b4644-vs-pre.msi, dated June 20th
Here is the message from the scan log:
Infection detected: C:\Users\lcb\AppData\Local\Temp\MSIEE78.tmp [SHA256:14FAFBB3BB93803B5E5BDED2A54CB5FEE5665EA460E7E3788B669D3F3E3A2993] [MD5: 24DB1042C57BABF2F7C617C222AB2E91] [3/08081000] [W32.Trojan.Gen]
File blocked in realtime: C:\Users\lcb\AppData\Local\Temp\MSIEE78.tmp [UniqueID: B3FBFA14, MD5: 24DB1042C57BABF2F7C617C222AB2E91, Size: 840256 bytes] [134746112/00000003] [W32.Trojan.Gen]
File blocked in realtime: C:\Users\lcb\AppData\Local\Temp\MSIEE78.tmp [UniqueID: B3FBFA14, MD5: 24DB1042C57BABF2F7C617C222AB2E91, Size: 840256 bytes] [134746112/00000003] [W32.Trojan.Gen]
Determination flags modified: C:\Users\lcb\AppData\Local\Temp\MSIEE78.tmp - UniqueID: B3FBFA14, MD5: 24DB1042C57BABF2F7C617C222AB2E91, Size: 840256 bytes, Flags: 00000020 |
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Andrei Smolin
Add-in Express team
Posts: 18825
Joined: 2006-05-11
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Andrei Smolin
Add-in Express team
Posts: 18825
Joined: 2006-05-11
|
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