support? what support?

Add-in Express™ Support Service
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support? what support?
 
sally


Guest


hi,
i paid-up as a premium member.

i have email to developers.
i haven't got a reply.

...
Posted 22 Aug, 2005 16:43:31 Top
Guest


Guest


Posted 22 Aug, 2005 16:56:53 Top
Sally.


Guest



yes.

there is a VERY bad bug in their product.
my customers are complaining.

Posted 23 Aug, 2005 09:22:39 Top
Richard Young




Posts: 1
Joined: 2005-08-23

Thats pretty disappointing for a full month...
Posted 23 Aug, 2005 09:38:00 Top
Guest


Guest


Actually I think its a good thing. I just wish more people would take a more 'European' approach to life and not live just for their work. In most countries outside of the USA, its routine to have a month off over summer for vacation, time to spend with families, etc. Keeps things balanced and wholesome.

Posted 23 Aug, 2005 09:48:10 Top
Dmitry Kostochko


Add-in Express team


Posts: 2741
Joined: 2004-04-05
Hi All,

To Sally:
I haven't got any email from you. Could you please resend your message.

To Richard:
I have just replied to your email.

Posted 23 Aug, 2005 11:57:37 Top
sally


Guest


here is the error:

in word:
1) Create a table, example, 2 column x 2 rows.
2) Put some text, like "aaa" in all the rows.
3) Copy the table.
4) Create a new file, or open a new document (so there are two sessions of word)
5) Paste it. it becomes all text.

this is a very serious bug. it affect not only Word, but also in Excel, Powerpoint, Outlook. nobody can copy & paste correctly.

Posted 24 Aug, 2005 13:04:25 Top
Dmitry Kostochko


Add-in Express team


Posts: 2741
Joined: 2004-04-05
Hi Sally,

I have just tested our sample add-in (http://www.add-in-express.com/free-addins/delphi-word-addin.php) with Word 2003 SP1 and don't see such behavior. What Office version do you have installed? What ADX version do you use?

Posted 24 Aug, 2005 14:47:36 Top
Sally


Guest



axpVersion: string = '2.3.0.236 VCL';

Posted 25 Aug, 2005 05:40:06 Top
Dmitry Kostochko


Add-in Express team


Posts: 2741
Joined: 2004-04-05
Sally,

What Office version do you use?
Posted 25 Aug, 2005 10:01:17 Top