How to study "Outook starts in safe mode"

Add-in Express™ Support Service
That's what is more important than anything else

How to study "Outook starts in safe mode"
on a specific machine outlook crashes and then starts in safe mode: how to study? 
Francesco Faleschini




Posts: 26
 Joined: 2014-05-15
Hi.

I develop an add-in for Outlook using Add-in Express VCL.

Currently, it is built using adxvcl-v903-b1660-std

The customer has office 2019 version 2212 build 15928.20216 (part of office 365 in a license configuration for which all apps are online, except outlook, at least this is what I can understand).

When the customer closes Outlook, Outlook crashes and then Outlook restarts itself automatically. When closing and starting Outlook again it asks to start in "safe mode".

Somehow the customer lives with this discomfort, but I would like to assist him better.

What can I do to study the problem?

Today I upgraded my subscription to receive support, what do you suggest to me?

Thanks a lot!
Posted 24 Jan, 2023 07:16:12 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
Hello Francesco,

Check if your issue is caused by ESET - see https://www.add-in-express.com/forum/read.php?FID=1&TID=16450.

Does your add-in manage a log where you can check where's the issue is located?

Does the issue occur if you turn off all other COM add-ins?

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 24 Jan, 2023 07:34:18 Top
Francesco Faleschini




Posts: 26
 Joined: 2014-05-15
Hello Andrei,

thanks for the prompt reply.

I will immediately check for ESET and try to ask what happens if all other COM addins are turned off.

Please suggest how I can have a log, I use Eureka Log in other apps, but I never tried with the add-in.

Thanks a lot.
Posted 24 Jan, 2023 10:42:24 Top
Andrei Smolin


Add-in Express team


Posts: 18821
 Joined: 2006-05-11
Hello Francesco,

I have never used EurikaLog. But I have an impression developers use it quite often.

Regards from Poland (GMT+1),

Andrei Smolin
Add-in Express Team Leader
Posted 25 Jan, 2023 03:53:54 Top