Uninstallation problem on Vista!

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Uninstallation problem on Vista!
 
Goran Vidic




Posts: 61
Joined: 2009-04-24
Hi,

First, I must apologize for delay and reposting the same issue, but since my previous topic (http://www.add-in-express.com/forum/read.php?FID=5&TID=6319) does not allow any changes, I must start same discussion again.

Initial problem was that I (client) can't uninstall add-in on Vista, or to be more precise, un-installation process went well, but files aren't removed from the folder.

To answer to the last question, UAC was enabled on clients computer.

Regards, G.V
Posted 04 Dec, 2009 04:54:44 Top
Andrei Smolin


Add-in Express team


Posts: 17113
Joined: 2006-05-11
Hi Goran,

Try creating a new empty add-in that imitates your real add-in and try installing it on that PC. If you cannot uninstall it, please send me the project for testing.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 04 Dec, 2009 06:33:17 Top
Goran Vidic




Posts: 61
Joined: 2009-04-24
Hi Andrei,

How to send test project to you?

Regards, G.V.
Posted 09 Dec, 2009 06:29:28 Top
Andrei Smolin


Add-in Express team


Posts: 17113
Joined: 2006-05-11
Hi Goran,

Please find the support e-mail address in readme.txt.

Regards from Belarus (GMT+2),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Dec, 2009 07:07:02 Top