Add-in Express 2009 for .Net Standard - Vista 64 Installation

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Add-in Express 2009 for .Net Standard - Vista 64 Installation
 
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Posts: 13
Joined: 2009-06-14
I replaced my computer with a new one, and it has Vista 64 bit operating system. When I try to install Add-in Express 2009 for .Net Standard, I get the following error message.

"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

I've searched the forums, but others who said they had the same problem was emailed a solution and it was not posted here.

Any help would be appreciated.

Thanks.
Posted 24 Aug, 2009 21:59:59 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hello Charles,

Is the UAC enabled?
Do you run the setup.exe?
.NET, Extended MAPI, Windows Phone & RT
Posted 25 Aug, 2009 03:53:03 Top
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Joined: 2009-06-14
Yes, UAC is enabled.

I did run setup.exe, but I ran the msi file by mistake first.
Posted 25 Aug, 2009 05:08:43 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Charles,

Does it work now?
.NET, Extended MAPI, Windows Phone & RT
Posted 25 Aug, 2009 05:20:35 Top
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Joined: 2009-06-14
No. This is why I am getting the error message.
Posted 25 Aug, 2009 10:22:53 Top
Sergey Grischenko


Add-in Express team


Posts: 7229
Joined: 2004-07-05
Hi Charles.

Is Windows Vista 64 bits up to date? Please check it in the 'Windows Updates' dialog.
Did you change something in the DEP dialog of Windows (Data Execution Prevention)?
Posted 25 Aug, 2009 11:23:30 Top
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Posts: 13
Joined: 2009-06-14
Windows Vista 64 is up to date, and nothing has been changed in the Data Execution Prevention.

If the msi file leaves something behind, please tell me how to remove all of it from the system so that I can start over.

Thanks.
Posted 25 Aug, 2009 13:54:10 Top
Yuri Astrakhan




Posts: 53
Joined: 2006-05-19
I got this message a few times - after removing the user\software\add-in express key from the registry, and running the setup package as an admin, it installed fine.
Posted 25 Aug, 2009 13:58:35 Top
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Posts: 13
Joined: 2009-06-14
Thanks, Yuri!

It was the registry key. I can't believe I forgot to do this. I've always removed registry keys when an installation goes bad. :D
Posted 25 Aug, 2009 18:26:45 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hello guys,

Thank you for sharing your knowledge, Yuri.
.NET, Extended MAPI, Windows Phone & RT
Posted 26 Aug, 2009 05:07:38 Top