very slow loading and installations

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very slow loading and installations
customers reports very slow loading of add-in freezing outlook. 
Alon Agmon




Posts: 4
Joined: 2008-06-10
Hello,
we are using ADX for office.net. (VS 2005)
we have created a simple addin consisting of a control bar button + icon(faceID).
that opens a small win form. (thats all)
the project is configured using adx loader & version neutural assemblies.
the issue that we are facing is that customers using OL2007
reports 2 problems:
1.installation process looks like it's stuck on 99% during installation.
2. on every OL startup , outlook is freezed for a couple of minutes and gets released after the control bar button (the addin) is loaded.
since this is a serious issue for us i think we need some help on how to resolve or debug this issue...
will thank any help , as soon as possible
Posted 13 Aug, 2008 15:24:06 Top
Sergey Grischenko


Add-in Express team


Posts: 7230
Joined: 2004-07-05
Hi Alon.

Does the issue occur on all PCs?
Posted 13 Aug, 2008 17:44:43 Top
Alon Agmon




Posts: 4
Joined: 2008-06-10
hi sergey,
customer reports he checked it on 3 laptops (ol 2007),
with same results , other addins (not adx) might be also installed.
though the slow loading started after the adx addin was installed,
and ol is released after the button appears.
Posted 14 Aug, 2008 02:16:15 Top
Sergey Grischenko


Add-in Express team


Posts: 7230
Joined: 2004-07-05
Hi Alon.

I can't reproduce the issue on our PCs. Probably the customer has very slow PCs with minimum RAM. In this case .NET Framework may work slow.
Are you able to reproduce the issue on your PC(s).
Posted 14 Aug, 2008 21:58:10 Top